IDENTIFICATION 1
Who initiates the call for Tech 2?
Tech
Who provides the email address when doing a QA?
Customer
What is an MA?
Monitoring Agreement - the general agreement of our customers with AMP
You can save the QA even though there's still no MA uploaded on the account?
FALSE
What is the Zone for Fire, Medical and Police/Panic?
Zone 0
How many listen-in-to-follows are needed to make sure the 2-way was successful?
3
What do you rename your QA?
Post-Survey
All changes can be made in the QA, there's no need for SUP approval
FALSE - Minor or Major Change, inform a SUP
What is the Zone for Duress?
Blank Zone
What indicates that a zone is not signaling properly
If it's coming back as Sensor Tamper or Restore Sensor Tamper
If the tech forgot to bring with him window stickers and/or yard signs, what do you need to do?
Send an EMAIL to Backops, CC CSTeamLeads
The four panel emergency codes should always be under Zone 0
FALSE - E121 should be blank
What are the things you need to include in your email for a FAILED QA and who will you send it to?
To: amber.jacobs@ampsmart.com
CC: DataEntryTL@ampsmart.com
Body:
*attach account information box*
*attach sales rep and tech's information*
* Sales Office/Area*
*attach QA recording*
*Reason why the QA failed*
Where do you go to check the zone signals?
Event History Tab
What do you need to do if there are some changes that needs to be made on Tech 2/QA 2
Post a chat on TEAMS to inform a SUP
If E120 is not showing, we can try to look for E122
TRUE
What are the 4 Panel Emergency Codes?
•E100 - Medical
•E110 - Fire
•E120/E122 - Police Panic
•E121 - Duress
What is your CLOG template for QA 2?
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What is the purpose of the Tech 2/ QA 2 call?
To check to make sure the zones have all been tested, the 2-ways test is complete and do final QA call with the customer to confirm their understanding of their agreement with AMP Smart
You will not be able to update the verbal password on Stages
FALSE - You can change the verbal password on Stages, just make sure to inform the sup (post a chat on Teams).