PERS SET-UP 1
Who initiates the call for a PERS Set-up?
Sales Rep
What is the Paperwork needed for PERS account?
PER Stand-Alone
Who initiates the call for a PERS Activation?
Customer
What is a Unique Identifier?
Account Number in SIGMA
PERS Accounts are always set to NEW INSTALL
TRUE
How much is the additional increase for a Fall-Detection?
$5
(YES/NO)
Do we need an ABORT CODE for a Stand-Alone PERS Account?
NO
In a nutshell what are the things you need to do in a PERS Activation?
1. Fill-out Information in Orion to activate the devices
2. Update the PERS Tab
(YES/NO)
Everything needs to be filled-out in Orion
NO - There fields that does necessarily have to have an answer
On a Bundled PERS Account, the equipment in the alarm system should also be added on the PERS account's equipment list
FALSE - PERS Accounts should only have the PERS Belle+ 4G LTE added in the equipment list
What are the 2 packages we have for PERS?
Bundled and Stand-Alone
What is the MMR for a Stand-Alone Account?
$34.99
How do you search for an account in Orion?
using the IMEI
What ways can a customer receive a notification if their PERS device battery is getting low?
Email or Text
We only offer 36 months for PERS
TRUE
What are the Activation Fees for PERS Accounts?
0, 49, 99, and 149
What is the MMR for a Bundled Account?
$19.99
At what point will a customer receive a low battery notification?
1.5 days of battery or less
What is the minimum and maximum amount of e-contacts that can be added to the account?
1-4 emergency contacts
Agents should charge the Activation Fee for a PERS Account
FALSE - a SUP/SME should charge it
In a nutshell what are the things you need to do in a PERS Set-up?
1. Fill-out Set-up Page
2. Manually Pass QA 1 and QA 2
3. Have a sup charge the activation fee (if any)
3. Fill-out PERS Tab
4. Schedule a Tech
5. Email backops to ship equipment
What is the difference between a Bundled Account and a Stand-Alone account?
Bundled: PERS with Alarm System
Stand-Alone: PERS only
What is the difference between a Responder and a Notifier?
Responders help decide if emergency agencies need to be dispatched if an alert goes off and responds to the customer's address in the event of an alarm to check in on them, and Notifiers are just informed or notified of the alert.
What is a VIAL OF LIFE?
A program that allows individuals to have their complete medical information ready in their home for emergency personnel to reference during an emergency
We would need to conduct a QA with our customers for PERS