AMP vs. Budget

AMP

100

in what state is AMP called APP

West Virginia

200

what is the only change option available for AMP

"Current billing only"

300

can a customer switch from AMP to budget

no

-

100

amounts varies based on rolling average

AMP

200

What plan is not transferable to new service address?

Budget 

300

Virtual Agent (VA) is programmed to periodically review the account usage normally every 6 months(if needed)

Budget

Budget

100

adjustments should only be done with-

with a lead or supervisor approval

200

what month is the settlement on

month 12

300

what options are only used at customer request

adjust balance / override automatic removal/override automatic amount change/switch to AMP (sup approval)