Company Knowledge
Review
misc
Policies/Procedure
Order entry
100

What four brands will you be dealing with?

Amsterdam Printing, Baldwin Cooke, US Diary, Amsterdam Products


100

What is the name of the order entry system for digital products?

Superuser

100

What are the two names for our employee website?

Intranet or Sharepoint

100

What is our free sample policy?

5 free samples under $7.00 within a 90 day rolling period


100

Who produces our paper products?

Glens Falls

200

Name the names of three supervisors

Matt, Tami, Lenny, Amanda, Shelly

200

What is the name of the order entry system for all orders except full color products

Alliance

200

Where can you search for missing contact info for a customer?

Anywho, yellow pages, google

200

What is our paid sample policy?

customer must pay for the product and shipping. If they return it they will receive a CIF or if they place the order we will credit the sample back.

200

What is our main shipping company?

UPS

300

Where are screen printed item produced?

PIM

300

What is the Authorization Rotation

186119

300

What is the French customer service rotation?

117344

300

What password do we use when making a temporary password for a customer?

Password1!

300

When should we offer a supervisor?

Trick Question...we shouldn't offer supervisors or say "let me ask my supervisor/helpdesk"

400

What are the four facilities that we consider 'in-house'?

Glens Falls, Amsterdam, PIM, and Thayer

400
When do mail orders get brought to AR

after one month

400

who do you call to call out of work?

Kelly Duffy or Helpdesk

400

If a customer has a problem with an order that has been shipped and invoiced who can assist them?

authorization

400

What are the three must-do's when answering a call

Introduce the company and yourself. Ask for the customer's name.

500

Who is the president of Amsterdam Printing?

Tim Broadhead


500

What do we mean by vendor products?

products that we sell but we do not produce

500

What is the name of Lenny's dog?

Majesty

500

What is the item number for the full color 11 oz mug?

42612

500

What is our UPS Account number?

123412