Name That Status
Leaving your workstation for 15 minutes.
What is break?
These questions are listed in each guideline for nurse training purposes and are not part of the triage questions.
What are initial assessment questions?
MCC MD callback queue
What is the queue providers are placed in when returning a page?
The patient age when a nurse can recommend Ibuprofen.
What is 6 months?
The main call center number
What is (865) 985-7329?
This status is used when taking patient calls.
What is working follow up?
Triage questions are arranged in this sequence.
What is highest acuity to lowest acuity?
The nurse made their first attempt to reach a caller and left a voicemail message then placed the record in this queue.
What is the RN personal queue?
These 2 high risk patient populations are not handled by nurses who have worked at AccessNurse less than 90 days.
What are OB and Newborn (<12 weeks)patients?
A clinical call disposition is added to a record in this circumstance.
What is an information only call?
Use this status when completing mandatory education.
What is training?
These questions are points of consideration to help confirm the most appropriate guideline has been selected.
What are the See More Appropriate guideline (SMAG) questions?
Urgent callers are placed on hold in this queue.
What is the MCC Urgent MD queue?
This person can downgrade an outcome.
Who is a physician (provider)?
A nurse made a first attempt to reach a patient at 5:30pm and will make a second attempt at this time.
What is 5:40pm?
This status is paid and productive and generally used for less than 4 minutes.
What is idle status?
The term given when a patient answers "yes" to a guideline question.
What is the affirming question?
Call Back Waiting for a Nurse (CBWN) queue is used for these patients.
What are patients who have been waiting for a nurse to callback and haven't received a call back yet?
Direct patients to the most appropriate level of care through collection of presenting symptoms and medical history OR provide the most up-to-date clinical information for asymptomatic patients.
What is the objective of a telephone triage nurse?
These three elements should be documented on the nursing assessment of a symptomatic patient.
What are current symptoms, duration, and severity of symptoms?
The nurse would email AccessNurse payroll if they forget to change this status.
What is lunch status?
The guideline used when a patient presents with a cough and has a history of asthma.
What is the asthma guideline
Non-urgent callers who cannot receive a callback are placed on hold in this queue.
What is the Non-Urgent Nurse Reassign Queue?
It is appropriate to use the fever guideline to triage a patient in this instance.
When fever is the only symptom?
This is added to a record when a nurse contacts a pharmacy.
What is pharmacy call disposition?