Claim To Fame
The term used when a claimant reports a loss to their insurance carrier for the first time
What is FNOL (First Notice of Loss)?
Assured Insurance Technologies was founded in this year
What is 2019?
The Shop Rank experiment replaced this as the default method for ordering repair shops
What is distance (nearest to furthest)?
Assured's product analytics team uses this event-tracking platform to measure user behavior, observe trends, and concoct dashboards
What is Mixpanel?
This Analytics Lead doesn't just build teams, but spent time last weekend building with these
What are legos?
No need to bundle home & auto in order to reach the top, this carrier is the largest auto insurance carrier by marketshare.
What is State Farm?
This carrier signed a deal with Assured spanning $250 million a year for 5 years
What is Progressive?
The only metric in the Shop Rank experiment that showed a statistically significant decline, dropping from 8.0% to 6.9%
What is Shop Appointment Rate?
When the composition of a metric moves, this phenomenon can make aggregate metrics look better or worse even when individual-level performance hasn't changed
What is a mix shift?
This Analyst is known for wearing many of these, on and off the clock
What are hats?
The purr of a thunderstorm awakens this product area and delivers on this patented promise called Protect IQ
What is CAT (Catastrophe)?
Assured's CSAT definition counts a response as "positive" only when the user satisfaction rating meets or exceeds this number
What is 60?
Users in Variant were 3x more likely to do this, bypassing the algorithm's top recommendation to choose by proximity
What is selecting the nearest shop when it wasn't listed first?
When multiple metrics move in opposite directions — some up, some down — an analyst might say the results are sending these
What are mixed signals?
This new Analyst has a duo-lingo streak lasting this many years
What is 4 years?
The legal term for when a carrier pays out a claim and then pursues the at-fault party to recover that money
What is subrogation?
The approximate number of Progressive claims in Assured's database as of today
What is 35 million?
The goal of the PGR scoring algorithm was specifically designed to surface more of these shop types?
What is SWE (Shop Within Estimate)?
A type of party, one we may have in Asheville where we all get to mingle
What is a mixer?
By day this Analst tracks Loss Types, by night they are a one-person percussion section perfecting this skill
What is beat box?
Be careful where you land with this insurance carrier, their geographic footprint is highly concentrated on the East Coast
What is Plymouth Rock?
The total size of the US P&C insurance market in annual premiums
What is ~$900 Billion?
Variant users picked further shops, yet median travel distance barely budged, exposing this as the true driver of Control behavior
What is position bias?
When an analyst recuts an existing dataset with a different segmentation or time window to pressure-test a conclusion, they're informally doing this to the analysis
What is a remix?
This Analyst is more likely watching sesame street than playing golf, but is always chasing this big bird on the course
What is an eagle?