The 8 Wastes
Listening to elevator music while customer service puts you on hold
What is waiting
If it is not done right the first time, change the product or service in some way, and the customer is not willing to pay for it, it is called this:
What is non-value added or waste?
Asking this 5 times
What is "why"
A step or change necessary for future steps but is not noticed by the final customer.
What is business value added?(Lesson 6 page 17)
The 5 Whys is used in this phase of Six Sigma methodology
What is Analyze
(Lesson 6 page 20)
Storage of Ipads in a secure facility until someone orders them
What is inventory
Doesn't add value as defined by this
What is the customer?
The sole purpose for asking why
What is identify the root cause?
The step is done right the first time, I am willing to pay for it, but it doesn't change in form is this
What is non-value added
(Lesson 6 page 17)
The five Whys can be used individually or as part of the ___
What is the fishbone diagram?
(Lesson 6 page 22)
Delivering a part to the next workstation so they can perform their task
What is transportation
This looks at the existing key processes that supply customer requirements in order to identify things that don't add value for the customer.
What is process analysis?
(Lesson 6 page 4)
Use this tool to help identify potential "Xs" or contributors to the problem
brainstorming / fishbone
Typical processes have this % of value added steps
What is less than 5%?
(Lesson 6 page 17)
Think of work in these two dimensions
What is: "where is the value space" and "what distracts us from our core process intent in #1 above (noise)?
(Lesson 6 page 18)
Manually peeling the crust off of a sandwich so it looks fancy
What is over processing
A histogram is this kind of tool
What is a data analysis tool?
(Lesson 6 page 2)
Before you ask why document this
What is the problem
The five why's help find the root cause of this
What is the problem
(Lesson 6 page 20)
This waste represents not including a Yellow belt on a six sigma team but expecting them to adopt the changes.
What is underutilizing people?
(Lesson 6 page 19)
I ordered soup and you gave me salad
What is defect?
The time it takes for each product or document to come out of the process
What is cycle time?
(Lesson 6 page 6)
The head of the fishbone contains this
What is the problem (statement)
Who said "only the inquiring mind solves problems"?
Who is Edward Hodnett?
(Lesson 6 page 22)
What is motion?
(Lesson 6 page 19)