Office Communication
We use this system to communication with one another throughout the office
What is slack?
What is the insurance code for wellness care?
What is S8990?
A NPM signs onto care and they are walked upfront, what is the first thing we do?
What is set up payment/take payment/put CC on file?
What is an intro line to get people into the booth?
What is, "have you seen what we're doing here today?"
This position passes out the daily hand outs.
What is FD 1?
What is NYRQ stand for?
What is needs your response quickly
What is the PIF discount for anyone seen in the office?
What is 10%?
When setting up an account for a 12 month CP, when will their final RA go off?
What is at 11 months/one month prior to end of CP?
What does the thermal scan show?
What is irritation and inflammation?
This position logs notes for the docs.
What is flow?
After a NPM first visit in their office, a doctor calls them to ask about their what?
There is a family of three in our office and they PIF, what is the total cost of their adjustment?
What is $18?
When a PM signs onto care at PDR and sets up a monthly payment with their first payment coming out at PDR. What type of receipt(s) will we (ANCHOR) have?
What is 1. One where they sign for their first monthly payment, 2. One where they sign for their recurring future payments
When reviewing the health survey, how would you find their top complaint?
What is asking, "if we could help you get rid of one of those symptoms, which would it be?"
This position is responsible for checking if an ACN form is need for a NPM?
What is FD 1 or FD 2?
If a NPM needs x-rays taken, what would that be indicated?
What is at the bottom of the front side of the NPM checklist?
A PM has an update exam in our office, what transaction code will we enter?
What is a EST limited exam?
What are the three things we include in the yellow box?
What is: 1. CP information, 2. Insurance benefits, 3. PM goal for care
What are two questions to ask when OPQRSTing their top complaint?
1. How long have you been suffering from x?, 2. How often do you suffer from x?, 3. Does it travel xyz?
This position is responsible for verifying insurance on NPM and making sure yellow box info is correct?
What is E 1 or E 2?
If Dr. John needs to get out of the adjustment room, what will he do?
What is touch his face/beard?
A NPM is seen in our office with no referral source, what transaction will we enter into platinum?
A NPM signs onto care and doesn't know their schedule to set their adjustments. What can we say to them to get them on the schedule?
What is, "what PM do with a similar schedule to yours is they will set their adjustments for the last time available that way they can receive the 24 hour text notification and if needed, you can move your adjustment on our app (SKED)." Proceed to schedule at EOD for their frequency.
When reviewing what the person has , what is the question we always ask?
What is, "have you seen a chiropractor for to help with X condition/symptom?"
This position is responsible for sharing our themes/drives with PM and informing of any upcoming closings?
What is flow?