Aptora
What is a Work Order?
Best chance for property appraising Mobile Homes.
What is the Tax Collector?
Standard Cost of Maintenance
What is $47?
What is Marketing?
What is Sales/Solar/Production?
An update on arrival for a customer.
What is an ETA?
Placement of PA on a Work Order?
What is Right next to our Date & Time Stamp?
What is TSM?
Look up Customer's Call History.
What is using Cust Phone Number?
Spoke with Customer for Appt Rqst/Answering Service.
What is Catergories Completed?
Required fields in Additional Info Tab.
What is Inside Sales Rep, Marketing, and Pop-Up Notes?
Common Situations when you can't find PA's or H/O name not listed
What is new Home Owner/Government Official/ POA/ Trustee?
Appointment Time Frames
What is 9-11am, 12-2pm, and 3-5pm?
Inform other party and other party agrees to transfer.
What is Warm Transfer?
Reached out to Customer for Appt Rqst/Answering Service with no answer.
What is Check Mark Completed?
Two places of notation.
What is Notepad and Private Notes?
Google Hangouts Chat for help.
What is PA Help chat?
What is 1 of 2?
Informs/Doesn't inform about cust and other party doesn't agree to transfer.
What is a Cold Transfer?
Two Monitored folders.
What is ANSWER SERVICE_AND, and APPT. REQUEST?
Two settings to open other databases.
What is Open Company Login and Previous Company File?
First step to verify H/O who isn't listed on the PA Site. (AFTER A CALL)
**TRICK QUESTIONS, DOUBLE POINTS**
What is Call the Cust back?
Where we find Locations we Service.
What is Reference Sheet page 15 & 16?
Keeps track of the call’s summary, run reports effectively, and help other CSR's Indentify what the call was about.
What is Score/Call Disposition?
What is C-15, C-90, C-000?