TPS
What is: phone number, name, address, or JDE.
In order to receive inbound phone calls a rep must....
What is AUX in
When leaving a voicemail, how many times should you leave your phone number?
What is four times
What department is responsible for updating a customers billing address?
Who is customer maintenance
True or false: Orders placed can be shipped to any address a customer provides.
What is false.
DOUBLE POINTS: provide correct answer
When a customer wishes to open an account with Anda and has sent back the appropriate forms, what is the next step?
What is open an opportunity for new account setup
When making an outbound call, a representative should always say....
What department reviews control applications?
Who is compliance
When searching for a specific medication you may search in the following three ways:
What is generic name, brand name, or/and NDC
In order to get a customer to do the talking, you should ask these types of questions.
What is open ended questions/ think big questions
What department received payments for invoices?
Who is Accounts Receivable
What department can change a customers c-type?
Who is contracts