PETC
What is the fee for travelling with a PETC with an itinerary of SJC-LAX-LAS?
The fee for PETC travel is $100 per pet carrier each way regardless of connection or stop over time.
Do we deny boarding to a guest if they do not have the DOT Service Animal form when they get to the counter?
No, if a passenger does not have a form with them we will provide one to them and if necessary we will assist them in filling it out
What is the fee for an AVIH?
$100 per kennel
Where is the Airport Animal Quarantine Holding facility located?
Honolulu
What are the 3 triggers for the OPR program (Operational Performance Rewards)?
On-time performance, Guest experience, and Safety
Do pets in the cabin count towards the passengers carry-on allotment?
Yes, the passenger can bring either a pet carrier and a personal item or a pet carrier and a standard carry-on bag
Is any animal acceptable as a service animal?
No, only dogs can be accepted as service animals
Yes, a health certificate is required.
Does a SVAN still need a DOT Service Animal form even if they're going to Hawaii?
Yes, the DOT form is required for ALL SVAN travel.
What date do we officially join oneworld?
March 31, 2021
What is the minimum age of the passenger to travel with a PETC?
18 years old
Can there be 5 PETC & 5 SVAN on the same flight?
Yes, we can have up to 5 PETC's in the main cabin and there is no limit to the number of SVAN's we can accept
What aircraft can an AVIH not be loaded on?
Can we deny transportation of the animal to KOA, OGG, or LIH if they do not have the Neighbor Island Inspection Permit?
Yes, we will deny animal transportation to KOA, LIH or OGG without original Neighbor Island Inspection Permit.
What 2 destinations will the MAX9 service from SEA?
LAX and SAN
Are hard sided kennels acceptable pet carriers?
Yes, but must meet requirements for space and must be small enough to fit and stay comfortably under the seat at all times for the duration of the flight
What key indicators can we look for that might tell you the animal is not a SVAN?
The animals behavior. Vest, harnesses, etc do NOT determine whether or not a SVAN is a true SVAN
What are all the applicable stickers used for an AVIH?
This side up, Live animal, Bag tag to its destination, Priority Pet Program form, and the red Airbus sticker
How many days can an animal be quarantined up to?
Up to 120 days at the expense of the guest.
How many years has Alaska Airlines been operating the Boeing 737 aircraft?
40 years
What animals are approved to travel in the cabin?
Small dogs, House cats, Household birds, and Rabbits
What is a question you can ask a guest to help determine if it is a SVAN or PETC?
Is this your pet?
What task or function does your animal perform for you?
What has it been trained to do for you?
What is the combined weight range for the animal and kennel for when a heavy tag needs to be attached?
We attach a heavy tag flag for total pet and kennel weights between 51-150 pounds.
Is a health certificate dated within 21 days required to travel to Hawaii?
No, the health certificate needs to be dated within 14 days
What is the new letter for a full fare first class ticket? Previously "F class".
J class