Products
Which hair product is specifically meant for hair that has been died white, gray, or blonde?
Sei Bella Purple Shampoo
When compass shows a customer savings a certain amount of money on their order, how is it that this customer is savings this money?
They are paying the discounted preferred pricing which means they are savings what they would be paying if they were not preferred
Does sending a web invite require verification?
No. We don't need to verify any information, unless we'd like to double check the email we are sending it to
Can we cancel an order in Mexico that was placed through PayPal?
No
How many product stores does Melaleuca have?
5
What was the completely new supplement that we introduced with launch?
Vitality Iron Support
What's inside the number two BUO?
A combination of Melaleuca's most frequently bought items across the company that changes every month
Can we deliver packages to hotels in the united states?
Yes, it is possible, but the customer should call ahead and check with the individual hotel to make sure
How long does an ARS last in Mexico?
5 days
What three things does empathy need to be?
Immediate, Specific, Authentic (tone/pace)
Which product is considered to be Melaleuca's most important?
Peak Performance
Can an authorized user pay for an order with the account holders MOP?
No, authorized users need to pay for their orders with a card in their name
Why might an account still have the reactivation incomplete even after placing a 35 point order and there are no other holds?
We do not reactivate the account until we have officially received payment and the status has changed to new
What should we do if tracking says the package label cannot be read?
We need to reship the package as it is likely wet or damaged making it unreadable for the postal service
Which marketing services can be offered to our Puerto Rican customers?
Home Security and Healthcare savings
What benefit does Melaleuca offer for buying one of our full size foundations after buying the sample pack?
$4 discount on any full sized foundation the month after buying the foundation sample pack
Where should we send customers who want to receive a printed invoice with their order?
To their order history on the website where they can print their invoice. We no longer provide printed invoices
How should we reship the #2 BUO?
We need to do a solutions task or the customer will be sent the new items from the present month
What requirements do we need to meet in order to cancel a regular order in MX?
Supervisor Approval, Committed Status, Visa or Mastercard, Within 30 minutes or less
What should we check before telling a customer that their account is actual cancelled?
Hold History and Documents
Which two Melaleuca products have a 1 year warranty?
Diffuser and Mop
When confirming the shipping address to send an order to, how much of the address do we need to confirm for sufficient verification?
Just address line one. We do not need to verify the city, state, or postal code.
If a customer accidentally reactivates their account when they wanted to re-enroll what can we do?
Create a new account by EV and merge the two accounts with a task
Why would FedEx tracking show that the business was closed when the customer says it's not a business and no one came by?
Incorrect address. FedEx was attempting to deliver at the wrong place.
Where can the beauty toolkit for shade matching be found?
Business Center under Reports and Tools