Daily Practice
First and Last name of previous dentist
Gregg Trent
Hours a day patients need to wear clear aligners?
20-22 hours
Most common way a patient chooses our office other than from Delta Directory
Google reviews
after how many minutes should you check with your colleague if patient has not been brought back yet
Dr Lin's favorite sports team
Warriors
Which specialist refers around 2 patients a month to us?
Greg Burnett...ideas to appreciate him and foster relationship?
Name of our intraoral scanner?
Medit
What 3 services are we elevating in 2024
Number of days in Opalescence Go treatment
10
Sport that Dr Lin recently started
Archery
Name 1 improvement Dr Lin made to our office to be more GREEN/eco friendly last yr
Vornado DC fans; LED lights; motion sensor
Average cases a month we want to achieve in 2024
2
Describe the ideal patient for our practice?
wants to improve their oral health and not just the minimum, is not insurance driven, prioritizes relationships over transactions, elective tx
Reasons to choose Boost over Go
Immediate same day results
How to spell Dr Lin's wife's name
Alyson
What does Dr Lin pay attention to most when looking at the schedule throughout the day
Making sure patients brought back on time, patients wait in lobby less than 5 minutes
If patient not interested in clear aligners, what alternative solution do we discuss?
protective orthotic guards
What is our mission statement?
To be an oral health partner for patients by providing customized care while delivering customer service that EXCEEDS expectations.
If a patient reschedules within 48 hrs, we tell them our next available appt is how far our?
one month
Where did Dr Lin go to Dental School
Pitt
What same day treatments can we provide for hygiene patients. Name 2.
sealants, single fills, OG impression/scan, clear aligner scan (our next step)
2 Reasons for clear aligners (other than esthetics)
balanced bite/less chipped teeth, better gum health/easier to clean/less tartar buildup
Name 2 of the 4 rocks for 2024
Patient coaching; elevated services; relationship building; housekeeping
What two NP criteria do we want to get on the schedule within 1 week
OON or Delta with chief concern/tx
Where did Dr Lin do his residency
Ann Arbor VA/UM Hospital