Confidentiality
Can a client decline consent for the release of information?
Yes
When should staff inform clients about their role as mandatory reporters?
At initial contact and service initiation.
What should staff do immediately upon receiving a court order or subpoena.
Notify program leadership and the QA team.
Are there any repercussions for clients who file grievances with the Agency?
No.
What is the purpose of a QA department at NVFS?
QA or Quality Assurance.
When can staff share client info over the phone or video?
When the client has provided written consent or is actively participating in the call.
All NVFS staff are mandated reporters. True or False
True.
Is a Court Order optional?
No. A Court Order has been written by a judge and needs to be obeyed.
If a client is dissatisfied with the service, I should immediately report this to the Director.
False. The first step is to try to resolve the issue directly with the client.
How long as the CH service area existed?
40 years
Can you leave a detailed message with PII on a client's voicemail?
Only if the client has given written consent for PII to be left on that type of communication.
Reports to CPS are required to be made within 72 hours.
False. Reports should be made immediately.
If you receive a subpoena at work are you solely responsible for responding?
No. A subpoena will be handled through an Agency process.
When should the program’s grievance policy be reviewed with a participant family?
At intake.
What are the core principles of our client service delivery?
Autonomy, rights and responsibilities...
Can you talk about a client's case if you see them outside of work?
It depends...
Incident reports are only required if a CPS report is found to be valid.
False. Complete an agency Incident Report immediately after reporting to CPS/APS regardless of the CPS/APS response.
Should I testify in court without a subpoena?
No. We should maintain client's confidentiality.
Can clients receive assistance to file their grievance? For example translation or accessible formatting.
Yes
What are the NVFS CIRCA values?
Communication, Integrity, Respect, Collaboration, Accountability.
Can you protect confidentiality while working on a case remotely?
Yes, if you put in place these protocols to protect confidentiality (list....)
You are not required to make a CPS/APS report if you are off the clock and witness suspected abuse of a client.
False. We are mandated reporters 24/7 for our clients.
It’s not a big deal if my documentation/database is not up to date because I’ll have plenty of time to review and update records in the event the file is subpoenaed.
False.
If the client does not feel that they can discuss their concerns with them, they should contact the direct supervisor.
True.
What are your plans for the weekend?
open response