Services We Offer
With these three residential pest control plans, we're sure to have the solution you need
Basic, Enhanced, and Premium
With branches in these two major Texas cities, 18% of all Texans have access to Stride Pest Control
Austin and San Antonio
The service@stridepest.com email inbox is easily to get to with these three simple steps
1. Open your own company email
2. Click your profile picture
3. Click "Stride Pest Control Delegated"
The four current sub-pages under Phone Scripts are these
Billing, Scheduling, Termites, and Basic Pests
I need help answering a customer's questions! Where do I go???
Phone Scripts
This promotion, only available until the end of July, makes it easy to upgrade
We will waive the upgrade fee
The four teams working out of our central office are the backbone of our company
Operations, Sales, Marketing, and Support
Replies to appointment reminders get this label
Service Request
When scheduling a reservice, the technician may also complete this if it was originally scheduled within the next 3 weeks
Their regular preventive service
Is the office closed for Memorial Day? How do I find out?
Holidays
When you bundle an additional service with one of our three residential pest control plans, you get this added benefit
5%, 10%, or 15% bundle discount
Hailing from the great city of Taylor, they're a native Texan and our newest technician
Brian Buckalew
Emails from current customers about their bill get this label
These two household pests covered in the Basic service plan may require an interior treatment
Help! A customer's dog get into our rodent baits, and their vet needs to know what kind of bait it was!
Labels
German cockroaches are a common household pest in Texas. Fortunately, we offer this residential pest control plan that covers German roaches in addition to pantry and fabric pests
Enhanced Pest Control Service Plan
These three amazing inside sales reps should be your first call when you move to Texas
Jim Bello, Janine Soriano, and Joanne Viernes
These two labels are handled by the Customer Advocate
Complaint and Cancel Request
Common among most scripts for handling reschedule requests is this phrase, made as a last ditch effort to keep the appointment on the original scheduled day
"Would it be possible to keep your appointment if we can guarantee and arrival time window that works for you?"
Uh oh. A state inspector asked one of our techs for their pest control license, and they left it at home. How can I help?
There's no need to fear home wrecking termites when we offer these three treatment options
Baiting System, Soil Treatment, and Wood Treatment
With these local phone numbers, Texans can easily reach our support and sales teams
512-777-1339 and 210-547-8410
When we receive an automated email with the subject "We've received your invoice" get this label
Trick question. It just gets opened and archived
The Ant Hill's reschedule policy can be summarized in these two sentences
We will reschedule preventive services when necessary to provide the best possible service. Unwarranted reschedules are avoided because they prevent us from responding quickly to active pest problems, and limit our ability to reschedule preventive services when necessary
Man, these training videos sure were helpful learning GorillaDesk
GorillaDesk