Specialty Pharmacies
How many specialty pharmacies will be in our network?
2
Where does a customer go to ePrescribe NEXPLANON?
Their EMR system
What is the name of the new CSCN vendor?
Cencora
What version is the new enrollment form?
3.0
What are the names of the specialty pharmacies who will be in our network?
CVS and Walgreens
Name 2 resources that you will have to educate customers about ePrescribing
How to ePrescribe print piece
How to ePrescribe downloadable PDF in OPAL
How to ePrescribe Veeva email
What percentage of customers used the CSCN portal?
1%
Name one difference that the new enrollment form has vs. the old
Specialty pharmacy preference selection being eliminated
Specialty pharmacies no longer listed
HUB vendor no longer listed
Version number
Name two reasons why we chose our specialty pharmacy partners?
Willing to provide case status updates with CSCN
Willing to provide location-level data
Both will strive toward shorter turnaround times and higher fulfillment rates
Who should the customer select as the "pharmacy" when ePrescribing?
CSCN
Enrollment form
Approximately what percentage of enrollment forms come in with missing information?
30%
How will a patient provide their authorization if their prescriber sent in their prescription via an ePrescription?
They will receive a text which has a URL link, when clicked, will enable them to sign digitally.
What should a CAS do if they and/or the customer have called the CSCN and cannot get a resolution?
Submit an escalation form (found on Genesis) to access_escalations@organon.com
CAS can also call the rep hotline at 1-844-232-2619
(Either answer will suffice)
What will happen if a customer sends in an old enrollment form 2/3/25 or later
The patient will need to sign a digital authorization in addition to their signature on the enrollment form.
During the ePrescription process, what happens if the CSCN is unable to confirm pharmacy benefits?
They will text patient and obtain images of their medical insurance card