Salesfloor
What document is used to determine the departments most impacted by theft?
The Inventory Adjustment Report.
What should be done if exceptions are noted with the way high ticket merchandise is handled.
Exceptions should be reported to the APM, or if the store is not staffed with an APM, exception are reported to the Store Manager.
Who is authorized to release deposits to an armored car?
A salaried manager or approved support manager.
What should be done if a CCTV camera is not working?
Open a service ticket by calling 1-800-488-7602
What names must be included in a well written case narrative?
The shoplifter, accomplice, parent/guardian, witness, other investigating associates and law enforcement officials who were involved.
What is the Merchandise Protection Plan?
A set of guidelines to help you merchandise specific items.
How is high ticket merchandise determined?
High Ticket Merchandise has a value of greater than $50.00 or is any merchandise that is deemed as “high theft” risk by the Store Manager.
What should happen after a salaried manager has released the deposits and overflow cassette from the “external vault?”
The salaried manager or accounting office associate will send the deposits in the SMART system.
What are AP responsibilities for conducting accident investigations?
A salaried member of management is responsible for starting, leading and finishing the investigation. The APA may be asked to assist.
What is the Golden Rule?
Treat people better than they expect to be treated.
When should Store Walks be completed by an APA?
At the beginning of each shift, at the middle of each shift and before the end of each shift.
How is door integrity maintained when a door is opened by an authorized associate?
The associate who opens the door should stay with it while opened; and after used, the same associate should promptly close the door.
What process is to be followed after the till is released from the cash recycler in a cash recycler store?
Small denomination bills are placed on top of the till, covered with paper and associates escorted to an outlying register by a CSM or Salaried Manager.
When conducting a safety inspection for equipment used in the store, what are the two areas that must be observed?
Safe working condition of each piece of equipment and safe operating behavior of associates who use the equipment.
What are the steps of De-escalation?
Observe, Communicate,Evalute,Defuse and Regress
What might be indicated if merchandise is found staged outside of its normal location, fire exits have been opened or showcase locks or glass are broken?
Possible evidence of organized retail crime.
What is the tool used by the Store Manager to assign store associates as owners of specific processes to help reduce shrink?
The Shrink Operations Grid, also known as Grid for short.
How are armored car deliveries handled?
A manager should immediately respond when the armored car service arrives. The manager should verify the identity of the armored associate. The armored car associate should only be allowed in the outer office.
APAs conduct a security and perimeter checks to ensure the store is properly secured and there is no illicit activity in the parking lot. How often are these checks conducted?
APAs should conduct a security and perimeter check at least twice daily.
Which elements must be completed before making an apprehension?
1.Alert Signal/Suspicious Behavior
2.Selection
3.Concealment/Dispossession
4.Continued Possession
5.Passing last point of sale
True/False: APAs must be certified after training before being allowed to apprehend shoplifters.
True: APAs must be certified.
True/False: The accounting office should remain unlocked at all times?
False: it sure always be locked.
What is the process for APAs when the armored car comes?
APAs will use the Frontend CCTV to observe secure cash movement procedures and cash pickup and deliveries by armored cars.
What is the role of the APA in an accident investigation?
Secure the video of the accident when the request for the video is received.
True/False: No contact beyond an open hand on the arm, shoulder or middle of the back of the suspect is authorized.
True