Safety/ Security
A store should have two of these designated on separate sides of the mall!
What are meeting points?
We should open every one at least once a week.
What are our registers?
We call them when we believe an associate might be stealing.
The One Number (A&F Ethics hotline)
Hey, those jeans will look great with this shirt!
What is a customer service statement?
What is the MGP?
Three things we should never do to a customer....
What is accuse, pursuit, and touch?
Should be clear with nothing in it besides the necessary items.
What is the safe?
We have to check this every night on the clock and at the registers...
What are associates bags?
Inputted when we know something was stolen.
What is a KSR?
The people to call when there is an emergency!
Who is GSOC?
Upon receiving our change, we should do this after.
What is verifying our change order?
We can use this to check if an associate purchased their item.
We don't call them when their is someone stealing!
Who is mall security?
This merchandise has been piling up and sitting for over 24 hours. We should put it back.
3 things we should do in case of an emergency....
What is Run, Hide, and Fight?
The variance amount for an out of balance report?
What is $95?
Taking a customers points!
What is loyalty fraud?
Lined bags, Hook tools, and Magnets.
What are shoplifting tools?
20s, 50s, and 100s.
What bills do we check?
We call them when there is an unruly customer...
Who is mall security?
Last Thursday of the month
When is the damage task due?
$150-$1500
What is the min and max amount for an accurate one number call?
Eric and Arlette..
Who are our ORC partners?
Spouse or dependent..