Shrink
This is a Top 5 shrink department that is usually a target for operational losses. Validating bunk quantities, blue scan books and receiving processes can impact this.
What is Lumber Shrink?
When leaving for the day from work you should always walk out in pairs with other associates.
What the buddy system?
This training program is completed weekly to educate all associates on safety, shrink, theft, and operations.
What is AP4ME?
The process that is completed weekly that downstocks merchandise and updates counts through cycle counts?
What is Inventory Replenishment Tool
What is SMART service?
In OSLG, what is the process of protecting a ripped bag with a bag patch, or placing the torn bag in a recovery bag if it has less than 50% of product left in it
When associates find damaged block, they need to record the item number and quantities on what to receive credit?
What is the broken block log and bag patch program?
At close the MOD will ask associates to check their area that it is clear of all customers. MOD will walk all doors are secured and locked. MOD will set the building alarm.
What is closing procedures?
When product weighs equate to or more then 75 pounds it is important to do this.
What is team lift?
When carpet is received a tag would be placed on the carpet. Each time carpet is cut, the associate would write on the card any additional carpet given to the customer. Once the roll is empty, a leader would use tag and sell back to the store what was left from this tag.
What is Carpet Control Tags?
The cashier acronym for making sure that the description on the product matches the description in red vest/ genesis
What is RED Read each description?
At checkout a customer that is requesting merchandise that is not sold inside the four walls but outside the walls. Usually, this would be products such as lawn mowers, grills, mulch, plants, etc. The associate would validate with a marker (Date, Time, Item, Quantity) and initial/ date received.
What is Not Loaded Validation?
Only completed when Pro Hours are closed or the store does not have a Pro Loader. Make sure stacked neatly and safe. Usually cement or bagged rocks would go on top of lumber. Finally, remember when using all power equipment follow correct safety procedures.
What is security stacking?
Monthly leadership team and associates will gather to watch a video, walk the store to determine any issues that need addressed, and discuss Lowe's monthly topic.
What is the monthly safety meeting?
The process that is completed weekly that brings merchandise from top stock down to fill the sales floor?
What is downstocking?
The process that cashiers would inspect inside other merchandise to make sure all product is rung up?
What is LISA?
This process is important for all cashiers to know in order to accurately capture the barcode on all items at the time of sale.
What is SAM, scan all merchandise?
Remain Calm, Ring up as fake transaction, Give the person everything, remember what they looked like, dont touch anything after they leave, contact LE & MOD.
What is a robbery?
The process that is completed daily to review every department that is is safe to work and shop?
What is Lowes Safety Review (LSR)?
Identify the store number is on the receipt. Make sure the correct quantity & item numbers are on the receipt. Initial the receipt
What is Greet Offer Validate, GOV?
This process can be used by any associate that needs to report a known theft or report a recovery?
What is Quick Entry Portal?
This report allows leadership team to discuss with all associates how their department is trending with real time data shrink data.
What is Open Status Report?
This device is used by the Assets Protection Team and the Investigation team to review safety incidents, security incidents, and theft.
What is closed circuit television video? (CCTV) What is AP camera room?
The process that can be used after LSR has been completed that result in safety issues identified.
What is a snappy?
True or False:
Good Faith receiving means that we have to receive product based on the BOL no matter if we are short pallets/carts/hacks
False
What is product protection?