AP/Ops
What are 3 examples of Internal Indicators?
Stashed merchandise
missing no-sale receipts
associate skipping bag check
missed segments
How many signatures are required on a no-sales, paid outs, and post-void receipts
2 signatures ( associate and manager)
What are the fitting room processes the head coach/ associates should be executing?
Physically check all fitting rooms for cleanliness and organization. Inspect each room and the Fit Solution Center area for signs of theft (i.e., hidden tickets, sensors, stashed merchandise, etc.). Look for current selling tools being utilized
What are the 3 causes of shrink?
Paperwork, Internal, External (PIE)
True or False. The driver should ask what's for lunch upon entering the store and scan a barcode on his person
False- the driver should scan the barcode located at the shipment door and show the scanner at 0 before scanning any boxes
True or False. a post-void transaction should be processed at the end of business day
False- Processing of post-void should be the immediate next transaction, and the original receipt should be attached
TRUE or FALSE? When Team Selling, you should remind the associate about a key selling behavior or to Expand the Sale
True
How do you report External Known Loss (EKL)?
Under 1K - AP reporting App
Over 1K - Call EOC
True or False. I report internal theft indicator in the AP app
False- all internal indicators should be reported by calling the Shrink 0 hotline
True or False: all bills should be scanned in the counterfeit machine
Multiple $20 Bills or larger should be scanned
Can I use code words to describe customers/ suspected shoplifters?
No, we do not use code words to describe customers to associates
True or False - Can you stop and question a customer regarding a theft issue?
False - Never accuse, detain, or stop anyone. Report it to the EOC or in the AP app