SX
What is the screen used to look up previous orders, quotes and returns on an account.
OEIO
What approval code is used for PINKS on the Header screen in OEET?
#
Melanie and Ali
How long do we accept returns for defective OEM parts?
90 days
How many warehouses does the AllPoints brand have?
5 (NJ, FL, IL, TX, NV)
What is the tab in OEET that is used to cancel and order, quote or return.
Lost Business/LostBu
Which Custom Links tab in Salesforce is used to update a customer's credit card information or remove a credit card from their account?
Allpoints Portal
If you're thirsty you can purchase a beverage from our vending machine. Where is it located?
In the warehouse
What is the term for the number we provide the customer with when they call to return parts?
RMA / Return Merchandise Authorization
What is the cutoff time for same day shipping from IL?
3:30 PST / 5:30 CST
What is the Ship Via code for IL, NV and TX will call orders?
50
How do we confirm a mispick in the warehouse when a customer claims that they received the wrong part?
Verify Inventory through a complaint case in Salesforce
Who has preferred parking in our lot?
No one.
How much is our restocking fee for new/unused parts and when do we apply it?
25%, after 90 days
What time does the Las Vegas counter close?
5 PM
True or False: Warehouse 30 refers to our Texas warehouse
False
Name two steps that must be completed for damage claims >$25
Acceptable answers: Shipping Claim, Complaint Case, Notes on original order, PINK if customer wants a replacement
We love good eats here at Allpoints. What office activity do you think we look forward to the most during holidays like Cinco De Mayo, 4th of July, Thanksgiving etc?
POTLUCKS!
True or False: When a customer calls to report that they received a damaged part, we offer to send them a Call Tag as a courtesy
False. Damaged items do not need to be returned.
What is the part number for our Hot Side catalog
91-0001
What screen and tab is used to verify that a customer gets free freight?
ARIC > Custom
A NET customer calls to place an order for a non-stock part that we'll have drop shipped to them from Parts Town. After you've sourced the part in SX and created the PO, who do you email the PO information to?
Purchasing PO
Who LOVES pigs in this office?
**hint: this person has quite a few of them on their desk**
Melanie
Non-Stock returns require an additional step after the RMA is created and all notes are entered in SX. What is it?
*hint: Salesforce*
Non-Stock return case
True or False: AllPoints offers after hour counter services in all locations
False. No after hours in TX