AAA
Makes positive first impression through greeting. Asks questions to get to know the member on a personal level and establish a genuine connection. Builds trust through conversation and creates an environment of safety and vulnerability.
What is "Building Rapport & Establishing Trust"?
German Immigrant that is most commonly known for discovering the mine in the 1870's
Who is "Jacob Waltz"?
Mountain America Credit Union is currently running an auto loan campaign with auto rates as low as this rate.
What is "4.99%"?
This Christmas movie is the highest-grossing Christmas movie of all time with $540 million in world wide box office revenue.
What is "The Grinch(2018)"?
As of early 2026 this company is the largest in the world when it comes to revenue.
What is "Walmart"?
Secures member commitment by confidently asking for the business during the interaction. Creates appropriate urgency to move forward. Ensures the member makes the final decision and avoids making assumptions or decisions on their behalf.
What is "Gaining Commitment"?
The Lost Dutchman's GOld Mine is a hidden mine located in this mountain range near Apache Junction.
What are "The Superstition Mountains"?
This Mountain America Vision has led the credit union to great success.
What is "We help our member members define and achieve their financial dreams"?
The month and year coincide with the collapse of the Soviet Union and the end of the Cold War.
What is "December 1991"?
The first recognized Major League Baseball game took place on this date and in this location.
When is "May 4th, 1871"?
or
Wher is "Fort Wayne, Indiana"?
Asks open-ended discovery questions to understand the member's unique situation and accurately identify their financial goals and dreams. Understands when and how to use clarifying and follow-up questions.
What is "Asking Questions"?
Starting this Friday and running through Sunday, this Rodeo is a big part of Apache Junction.
What is "The Lost Dutchman Days"?
The Apache Junction Branch is apart of this Mountain America Region.
What is "Region 13"?
1995 had many iconic songs but this one topped them all on the Billboard Year-End Hot 100.
What is "Gangsta's Paradise - Coolio"?
Waterfalls - TLC
Creep - TLC
Kiss from a Rose - Seal
On Bended Knee - Boyz II Men
Base on critical acclaim, pop culture impact, and box office success, this 1980's film is frequently cited as the quintessential 80's movie
What is "Back To The Future"?
Acknowledges the member's concerns and asks clarifying questions to understand the objections. Confirms the product or service is in the member's best interest, then reinforces the value and benefit before confidently asking the member to move forward.
What is "Resolving Objections"?
On average this number of searches are conducted yearly for the mines.
What is "9,000"?
Mountain America Credit Union's corp build is located in this state.
What is "Utah"?
As of early 2026 the U.S credit card debt has reached this record high number.
What is "$1.28 Trillion"?
This iconic Disney film was Disney's first animated film. This film was released in 1937.
What is "Snow White"?
Listens to understand rather than to respond. Takes detailed notes, asking clarifying questions, and paraphrases to confirm key points and mutual understanding.
What is "Active Listening"?
This flower is recognized as the state flower of Arizona.
What is "The Saguaro Cactus Blossom"?
As of Feb 27, 2026 there are this number of branches in Arizona.
What is "11"?
Often mistaken for a mermaid, Starbucks logo is actually this mythical creature
What is a "Siren"?
After leading 2-0 against the Orlando Magic in the 2009 NBA Finals this player was ask why he wasnt smiling, his "Job's Not Finished" response has become iconic in the sports world.
Who is "kobe"?