PERSONS
Who is the POC for held order reporting in Distrack 4 between 6-8 PM EST for May?
Rona "Onang" Luartes
What is CASH's SLA for a direct debit activity?
2 business days
_____ is essentially a withdrawal from one account to diminish an expense toward another account. Also known as "netting".
Offset or Offsetting
What (wildcard) character is used to define missing information on extended searches in SAP?
an asterisk (*)
TRUE or FALSE. The risk code "NEW" will require you to work with Credit Team to release a customer's initial order.
TRUE. "New" means pending credit check
Who is CHIP's Vice President?
Shane Abeyratne
What is the TAT for EFT refund?
7 business days
_____ is a document issued by the seller of goods or services to the customer, reducing the amount that the customer owes to the seller under the terms of an earlier invoice.
Credit memo short for "Credit memorandum"
_____ are unique commands that indicate the location of a system task in SAP.
T-codes
What is the offset type to use if you need to apply one “RQ” item with debit amount toward several credit memos and invoices and some of the invoices have current Reason Code of “AC” due to duplicate payment.
Apply Cash
Who are the credit managers assigned to the following states: GA, NC and NY?
Rob Majoy & Ann Stuver
When do customers receive their statements if the accounts have a statement code of "S7W"?
_____ is a document that records and notifies a customer of debit adjustments made to their account.
Debit memo or debit note
What allows you to save and minimize the need to enter selection criteria each time you run an SAP report?
Variants
_____ is the process of paying in one single payment instead of installments, requested and scheduled to draft on the same day or future dates, thru multiple drafts scheduled for a single customer and managed by the Cash Application team.
ACH lump sum payment
Who is Cardinal Health's Chief Human Resources Officer?
Ola Snow
What is CASH's SLA for processing a Potential Misapplication task?
5 business days
_____ are items that were invoiced/delivered prior to the bankruptcy filing.
Pre-Petition debt
TRUE or FALSE. Your SAP password expires after 60 days.
FALSE. SAP passwords expire after 90 days.
What is the next step if a customer ever mentions bankruptcy, reorganization, or filing for Chapters 7, 11, or 13 whether already filed, or a possibility for their future?
1. Contact the Credit Advisor/Manager immediately (email, phone, IM) with an urgent request.
2. ALL collection activities must cease immediately until advised by Credit team of next steps.
Who is Cardinal Health's CEO?
Mike Kauffmann
The Reclassification Team <GMB-DUB-340BReclassifications@cardinalhealth.com> targets all requests to be resolved within _____ once assigned to one of their analysts.
3 business days
_____ is the computer-to-computer exchange of business documents in a standard electronic format between business partners.
Electronic Document Interface (EDI)
What is the t-code to Activate Worklist in FS2?
/N/SOP/CDM
TRUE or FALSE. A collector can release a customer's order/s manually if 75% of AR or CL is greater than 30 days in risk code 600.
FALSE. 50% not 75% for both risk codes 600 and 650.