General
How often should HRSC be checked for appeals?
Every day
Where are appeals housed?
HRSC
Who can facilitate a Sr. Site Lead hearing?
L6+ Trained Leader
Who can facilitate a panel appeal?
L4+ trained leader
How are associates selected to sit on an Appeals panel?
Randomizer
How many appeal types are there?
2
What email does HRSC default to?
AA's Amazon email
How many Associates sit on an appeal panel?
How many Associates should be pulled for a Panel hearing?
6
What is our site standard for Appeal SLA?
7 days
Where should emails to the Associate be logged as an added step?
Post to employee tab
When should FWW Appeals be scheduled?
On the appellants next scheduled shift
When is it best to schedule panel appeals?
Overlap days
Where should appeals be held for terminated Associates?
Virtually/Chime
What maple population is necessary to ensure all appeals accurately populate?
Terminated employees
What should be attached to the email to the Sr. Site Leader notifying them of the appeal?
Appeals Packet and any additional information that may be needed
Who cannot act as a Panel Facilitator?
The Associates direct manager or a manager from their home path
What 3 things make an Associate ineligible to sit on a panel hearing?
negative UPT, active write up, same shift and department
Who owns the Appeals captainship?
Amber and Dalia
What are the 5 progress steps for Appeals in HRSC?
What 10 things should be included in the email sent to the Sr. Site Leader?
AA Name, Date of Appeal, Time of Appeal, Location, Appeal Type, Appeal Details, Appeal Feedback, Policy Violation, Reason for Contact, Chime Link
What 5 things should be included in the Associate Panel Appeal packet?
Appeals packet from HRSC, a copy of the policy that has been violated, Panelist acceptance form, anti-bias and confidentiality agreement, voting slip
How long is the Associate training video?
30 minutes and 49 seconds