Retail Business Acronyms
What is SMB?
Small Medium Business
$0-$5K
Low Spend
What's the time frame for Whitney to make a lead follow up call?
24-48 hours
Which team members support business customers?
All team members.
Which business team member golfs on the weekend?
Whitney.
What is BDM?
Business Development Manager
$5K-10k
Business Development
What is the lead follow up contact strategy, after auto-email?
Call, Email, Call
True.
Which team member has 6 nieces and nephews?
Whitney
What is AFS?
Apple Financial Services
$10-$50k
Growth Customer
What do we need to create the Sales Account?
phone number, email, and address
Product Zone, Genius Bar, Forum, Backstage. What do these have in common?
We all serve front of house customers.
Which Business team member frequently goes bowling?
What is COS?
Custom Online Store
$50k-$300k
Core Customer
What is the best way for an intro to follow up with us?
Responding to the automatic email, P1.
TRUE OR FALSE: Business Experts manage business development accounts.
False. Business Experts manage accounts new and low spend accounts.
As a hobby what does Zac collect?
Sports Cars
What is ACRM?
Apple Customer Relationship Management
$300k+
Enterprise Customer
Caroline is 18 and bakes cookies to sell at school, she needs to buy a Mac because she's a freshman at LSU in marketing. She takes weekly orders for cookies and uses iPhone to post on insta for flavors of the week. She's just a college student baking cookies, should we probe or position business?
YES, Tell us why for 50 extra points.
What are the 4 pillars of curated solutions the business team offers?
Hardware (Products), Software, Ways to Buy, Repair and Support.
Which business team member has iPhone 12 Pro?