Downloads
The is the name of the new tool that came out this month, taking up three of our downloads during July.
What is Orchard?
These can be requested from your management team under the Growth tab.
What are Coach Connections?
This team member was recognized for having the most # of runs at 3,704 during Q3.
Who is Nick?
This is the maximum amount of time that a customer should have to wait during Provides Immediate Help.
What is 30 minutes?
This is the cost a customer would pay if they wanted to get an Apple Pencil Pro with their purchase of an iPad Air or iPad Pro under the College Student Offer.
What is $0?
The name of the award ceremony that recapped results from Q3.
What are the Evergreen Awards?
These are the two types of benchmarks.
What are dynamic and static?
This team member celebrated 20 years at Apple on July 5th.
Who is Ed?
This is the name of the zoning that technicians have when taking quick, more straight-forward appointments.
What is Triage or GBMobile/GB?
This is the educational savings (in %) that customers would get off of AppleCare+ for Mac or AppleCare+ for iPad.
What is 10%?
The name of the recognition download we did to kick off the month on the fourth
What is Fireworks Recognition?
These are the three tabs that make up the Orchard app.
What are Performance, Growth, and Recap?
This team member was recognized for having taken the most appointments during Q3.
Who is Robert?
A type of appointment that CANNOT be made while Provides Immediate Help is on.
What are Express appointments?
This is the step-up price that a customer would pay if they wanted to get AirPods Pro 2 with a purchase of their MacBook Air or MacBook Pro under the College Student Offer.
What is $70?
This is the name of the resource that was created for the team and presented in the DL on the day of the Jason visit on July 23rd.
What is the Apple Intelligence Booklet? (Made by Tom!)
This team member celebrated 7 years at Apple on July 13th.
Who is Nancy?
This is the approximate amount of additional sessions we were able to take daily during the first iteration of Provides Immediate Help.
What is approximately 20 more sessions/day?
This is the step-up price that a customer would pay if they wanted to get a Magic Keyboard for iPad Pro 13-inch under the College Student Offer.
What is $210?
This is the name of the new Pop-Up session that Andrea presented during the download on July 15th.
What is How to Create Stunning Photos Every Time?
This is the name of the section where you select the skills that you are actively working on under the "Growth" tab. You can select up to two.
What are Focus Areas?
This team member was recognized for having the top Connected % in the PZ at 62% during Q3.
This is the number of sessions we were able to take on the first day of Provides Immediate Help 2.0.
What are 110 sessions?
This is the cost a customer would pay if they wanted to get AirPods 4 with the purchase of their MacBook Air or MacBook Pro under the College Student Offer.
What is $129? (Offer does not apply to baseline AirPods 4 for MacBook Air/Pro)