Reasons to Upgrade
Services
Ways to Buy
Steps of Service
Potpourri
100

This "transforms iPhone with accelerated wireless speeds and better performance on congested networks. Now you can download huge files on the go or stream high-quality HDR movies."

What is 5G?

100

A streaming service that allows you to listen to over 70 million songs. Its great features include the ability to download your favorite tracks and play them offline, lyrics in real time, listening across all your favorite devices, new music personalized just for you, curated playlists from our editors, and many more. All this in addition to exclusive and original content.

What is Apple Music?

100

You get 3% Daily Cash back on the purchase price of your new Apple product — all up front. It’s deposited to your Apple Cash card in the Wallet app right away, and it’s ready to use whenever and however you want.

What is Apple Card Monthly Installments?

100

A warm welcome, a great first impression

What is Approach?
100

Boundary-pushing computational audio creates the full, detailed tones of a much larger speaker

What is HomePod Mini?

200

The first 5-nanometer chip in the industry, with advanced components literally atoms wide. Forty percent more transistors rev up speeds while increasing efficiency for great battery life.

What is the A14 Bionic

200
New Apple device owners get this service free for one year, giving them access to amazing original content.

What is AppleTV+

200

You’re eligible to upgrade to a new iPhone once you’ve made 12 payments. Just trade in your current iPhone and start a new plan.

What is iPhone Upgrade Program?

200

Acknowledge the feelings and situation the customer describes, align to show empathy, and assure the customer that you will work together to find a solution.

What is Listen?

200

Magnetic earbuds make listening that much easier by automatically playing music when they’re in your ears and pausing when they’re attached around your neck

What are Beats Flex?

300

Measures how long it takes light to reflect back from objects, so it can create a depth map of any space you’re in.

What is the LiDar Scanner?

300

An incredibly diverse collection of the world’s best publications. Vivid photography and animation, rich videos, and immersive layouts bring articles to life in stunning new ways. Swipe through issues from cover to cover or download them to read on the go.

What is Apple News+

300

Pay as low as $6.64/mo. over 30 mo. after trading in directly and bill credits from this carrier.

What is ATT Device Payments?

300

Not only should the solution be complete, it should be personalized and curated for the personal needs of the customer.

What is Present?

300

Snap on a case, a wallet, or both. (Fear not, the wallet is shielded so it’s safe for credit cards.)

What are Magsafe Accessories?

400

Delivers brighter brights, darker blacks, and higher resolution for everything you look at.

What is the Super Retina XDR Display?

400

From puzzle and adventure games to sports, racing, and multiplayer action games, everyone can count on finding something to love. Enjoy all games with no ads and no in‑app purchases.

What is Apple Arcade?

400

Get an additional $150 trade‑in credit from these carriers.

What is T-Mobile/Sprint?

400

Customers rely on our team to introduce them to Apple’s ever-expanding ecosystem, including services and Today at Apple, so they continue to get the most out of their device after they leave our store.

What is Extend?

400

Redesigned to serve up info you want at a glance right on your home screen.

What are Widgets?

500

It’s made by introducing nano‑ceramic crystals — which are actually harder than most metals — into glass.

What is the Ceramic Shield?

500

Bundles up to six amazing Apple services into one easy subscription. Get a plan that’s right for you — or for your whole family. And all members have private access to each service, across all their devices.

What is Apple One?

500

Pay as low as $23.29/mo. over 24 mo. after trade-in and bill credits from this carrier.

What is Verizon Device Payments?

500

Truly uncovering the needs and passions of a customer allows connection with the customer at a much more personal level.

What is Probe?

500

iPhone is designed to protect your information. Face ID data doesn’t leave your iPhone and is never backed up to iCloud or anywhere else. iOS shows you an app’s privacy practices before you download it. When you use Apple Pay, your card number isn’t shared with merchants. And the list goes on.

What is Privacy?