Wi-Fi Troubleshooting
Where do you first go to access your wifi network?
A. Search Bar
B. Tools
C. Settings
D. Network
C. SETTINGS
WHAT DOES I-TUNES ENABLE YOU TO DO?
organize and play digital music and video on your computer and back up your iPhone
I-Cloud stores your phones what? hint*one word*
CONTENT
What is an Apple ID?
A single user name that customers can use for everything they do with Apple
You can move apps around on the home screen by doing what?
By touching and holding the app until it begin to jiggle!
TRUE OR FALSE: YOU NEED A PASSWORD TO LOGIN TO A SECURE WI-FI NETWORK
TRUE
WHAT ARE AT LEAST TWO WAYS YOU CAN ADD CONTENT TO YOUR I-TUNES LIBRARY?
Import audio CDs.
Import digital content from your computer.
Purchase and download content from the iTunes Store.
With Find My iPhone enabled, iPhone requires what before you can do anything?
your Apple ID and password
Customers use Apple ID with iPhone apps. Can you list at least 3 of those compatible apps?
APP STORE, FACETIME, FIND MY FRIENDS, ITUNES, GAME CENTER, IBOOKS, ICLOUD, MESSAGES
iOS search is powered by?
SIRI
WHAT ARE THE THREE WI-FI COMPONENTS?
Internet Service Provider,Wi-Fi Router, Your iPhone
WHAT DOES DRM STAND FOR?
Digital Rights Management
How many GB of storage does i cloud give you for free?
5 GB
TRUE OR FALSE: It is okay to create a new Apple ID to troubleshoot an existing Apple ID
FALSE
Can you tell me at least three built in apps ? TEAM CAN RECEIVE AN EXTRA 100 POINTS IF YOU CAN LIST 5 IN ALPHABETICAL ORDER
WEATHER , GAMES, FIND MY IPHONE,HEALTH, CLOCK , COMPASS, TIPS, APPLE WATCH, VOICE MEMOS, MAPS, ITUNES CALENDAR, VIDEOS, STOCKS, NOTES, NEWS, ETC
When supporting Wi-Fi connections on iPhone, you should position your scope of support at least how many times during the call?
TWO
TRUE OR FALSE: When you create an iTunes Store account, the computer you use to create the account is automatically authorized
TRUE
WHAT ARE AT LEAST FOUR FEATURES I-CLOUD INCLUDES FOR IPHONE?
iTunes in the Cloud, Apps and Books, iCloud Photo Sharing, iCloud Drive,
Backup, Find My iPhone, iCloud Tabs, Find My Friends, and
iCloud Keychain
To Prevent a lost or stolen device from receiving messages and FaceTime calls what must someone do?
Reset your Apple ID password at appleid.apple.com, and update your Apple ID password on your remaining devices.
You can quickly switch from one app to another on your iOS device. When you switch back, you can pick up right where you left off. How do you do this?
An alert states that iPhone can't join a network. What are the troubleshooting steps?
Verify the network name and password (if there is one).
Confirm that the network settings allow iPhone to join it.
Forget the network on iPhone, and then re-enter the network settings.
list ALL the steps for troubleshooting I-Tunes
Check for software updates.
Restart the computer.
Check for viruses or third-party software.
If a CD will not import, try a different drive.
Start iTunes in Safe Mode.
Create a new user account on the computer
To troubleshoot issues with iCloud email accounts what must you do?
try sending and receiving messages via www.icloud.com.
If someone forgot their Apple ID password what would be the correct process for them to recover it?
Go to My Apple ID and follow the instructions.
List the steps to quickly adjust the international settings on iPhone even when you or the customer cannot read the correct screens.