Sessions
Betty upgrades her iPhone 7 to an iPhone 16e and wants to know some of the differences. What Sessions should be recommended.
Get Started: iPhone
Say Hello to Apple Intelligence
Tips: Get More Assistance with iPhone
Workshop: Photography on iPhone
True or False: Creating a Group Reservation is always easiest through Concierge App on our EasyPay
What is False. There is no way to create to Concierge. Must be done from Today at Apple website
This is the goal for discussing Apple Intelligence in our Product Zone interactions
What is 100%?
True or False: Each Tips/Say Hello Session is between 15 and 20 minutes in duration
False. They are all 15 minutes
Marlene comes into the store on Sunday to do a carrier upgrade from her iPhone XR to a iPhone 16 and phone to phone transfer with her 3 school aged kids by her side.
Any Tips Sessions scheduled
Any Kids Sessions scheduled
Get Started: iPhone
Say Hello to Apple Intelligence
True or False: The group coming in must be a business, organization, or social group to create a Group Reservation
What is False. The "group" coming in can be any cohort of people. (ie. friends, family, business teams, organizations, etc.)
This is the "Likelihood to Recommend" goal for the Creative team to Achieve Expectations (NPS)
What is 95%? (we finished last quarter at tied for 2nd overall in Canada with 90%)
This App is highlight in each Tips Session
What is the Tips App?
Jordan is going to be travelling to Malta soon with her wife, and has recently upgraded her phone to the iPhone 16 Pro Max. She initially came in to buy a selfie stick and pop socket.
Workshop: Photography on iPhone
Workshop: Video on iPhone
Say Hello to Apple Intelligence
Say Hello to iPhone 16 and iPhone 16 Pro
Tips: Trip Essentials on iPhone
This is the minimum amount of guests needed to create a Group Reservation
What is 3 guests?
In order for Today at Apple to Achieve Expectations, we must deliver this percentage of scheduled Drop In Sessions (Tips and Say Hello)
What is 90%? (we finished previous quarter at 38.7% delivered)
This Tips Session highlights Portrait Lighting, Quickly Adjust Focus and Exposure, Choose Live Photo Key Photo, and Cinematic Mode
What is Tips: Edit Your Best Moments on iPhone
Emmanuel is a photographer that has an iPhone 16 Pro Max, but uses his DSLR camera for all his photography. Interested in learning more about his iPhone camera system.
Workshop: Photography on iPhone
Workshop: Video on iPhone
Tips: Edit Your Best Moments on iPhone
Tips: Organize Photos App on iPhone
Say Hello to Apple Intelligence
This is the maximum amount of guests allowed for a Group Reservation
What is 15?
In order for Today at Apple to Achieve Expectations, we must deliver this percentage of scheduled Sessions
What is 90%? (we finished the previous quarter at 67.3%)
This Tips Session highlights Home Screen, Photos App, Control Centre, and Apple Intelligence
What is Tips: iOS 18 on iPhone (w/ Apple Intelligence)
Fred comes into the store asking questions about powerpoint presentations and how to install the program on his Apple Devices. Fred currently has an iPhone 13 mini, M1 MacBook, and Series 10 Apple Watch. He's also very concerned that Apple is stealing his identity
Get Started: Taking Charge of Privacy on iPhone
Say Hello to Apple Intelligence
Get Started: Making Powerful Presentations on Mac and iPad
Get Started: Apple Watch
This is the number of Sessions we CURRENTLY offer to our Group Reservation attendees
What is 17? Normally we have even more, but our Accessibility Sessions are currently being updated.
This is the average attendees needed for Today at Apple to reach it's achieved expectations goal
What is and average of 5 attendees? (we finished last quarter at 3.5 attendees per delivered session)
This daily Tips Session highlights Control Centre, Widgets, App Library, and Slide Over
What is Tips: Get More Done with iPad