Pricing
What is the AppleCare cost of replacing the front screen of an iPhone 16 that has physical damage?
$29
What are 3 ways a customer can get support with AppleCare for their damaged iPhone?
1. Apple Store
2. Apple Authorized Service Providers
3. Mail-in Service (via Apple Support)
How long does a customer have to purchase AppleCare on a device if they do not choose to do so at purchase?
60 Days. (Technically up to four years if you subscribe to AppleCare One)
What is one thing that AppleCare+ does not cover? (List one or more.)
Normal wear and tear.
Cosmetic damage that does not affect functionality.
Damage caused by unauthorized service or modifications.
Lost or stolen devices (unless you have AppleCare+ with Theft and Loss for iPhone).
Third-party software or accessories.
This wireless accessory was launched alongside the original iPhone
iPhone Bluetooth Headset.
What is the one-time price of AppleCare on a HomePod?
$39.00 for 2 years.
What Apple devices can get AppleCare+ Theft & Lost coverage?
iPhone, iPad and Apple Watch.
Does AppleCare+ offer Express Replacement Service for a HomePod.
Yes.
At what percentage of battle health does AppleCare offer a free battery replacement?
Below 80%.
Who are the three founders of Apple?
Steve Jobs, Steve Wozniak, and Ronald Wayne.
What is the AppleCare price for fixing a MacBook that has a broken screen?
$99
Which of our partners that we work with (consumer/carrier) offers AppleCare+ Lost & Theft?
Best Buy
With AppleCare Plus lost & theft, how many times can you lose your iPhone?
(2 Times) Or (2 Times per 12-month period)
Is it "AppleCare+ with Loss and Theft" or "AppleCare+ with Theft and Loss"?
AppleCare+ with Theft and Loss
What year did AppleCare One first come out?
2025
What is the replacement cost of an iPhone with AppleCare lost and theft?
$149
What type of unit does a customer get when getting a replacement iPhone with AppleCare?
"Service Unit" that is either brand new or equivalent to new in performance and reliability.
How many times can you repair your device with AppleCare+ until you are unable?
With AppleCare, you have unlimited repairs for accidents like drops and spills.
One or two of the main ways you can check if a customer has AppleCare on their device.
Go to the AppleCare settings on their device.
Get their serial number and go to checkcoverage.apple.com
What Year was AppleCare+ first introduced?
2011
What is the cost of AppleCare on the Apple Vision Pro? (Three options needed.)
$19.99/mo or $199.99/yr or $19.99/mo with AppleCare One.
This limited repair/troubleshoot option is available with AppleCare, but only limited to a certain type of Apple devices.
Onsite service. (Available for Mac and Displays.)
For customers that choose a one-time purchase of AppleCare on their MacBook Pro, how many years of coverage can I get?
Normally 3 Years (At Best Buy 3 Years or 4 Years.)
What setting has to be on for you to get AppleCare Plus lost and depth coverage redeemed?
Find My iPhone (Not Find My iPhone App)
What year was Apple founded?
1976