Category1:
The 72-Hour Rule
The 72-Hour Rule
The maximum amount of time allowed to fully process an application.
What is 72 hours?
The status a prospect moves into once the application fee is paid.
What is Applicant status?
This type of ID must be received before screening can proceed.
What is a valid U.S. government-issued ID?
: This income verification tool alone is not sufficient.
What is The Work Number (TWN)?
This workflow step appears after approval.
What is Manage Lease?
This must be completed within 72 hours to avoid releasing the unit.
What is screening, holding fee collection, and lease signing?
This tab houses applicants who completed the application but are not approved.
What is Non-Approved Applicants?
This upload option must NEVER be selected for screening documents.
What is “Portal”?
This tool provides bank-verified income validation
What is Nova Credit (VOI)?
This is the only item typically changed in rental terms.
What is move-in date?
Applications may be canceled after 72 hours if this has occurred.
What is non-responsiveness from the applicant?
This status means the unit is automatically removed from the market.
What is Application paid / Application in Progress?
The number of SSN digits that must be blacked out.
What is the first five digits?
This happens automatically if no TWN results are found.
What is a VOI invitation email is sent?
Deposits, pet rent, and concessions are reviewed here.
What is the Charges step?
This must be reviewed before canceling an application for inactivity.
What is whether the follow-up cadence was properly followed?
Applicants with incomplete roommates remain in this status.
What is Application in Progress?
Only this portion of an SSN may remain visible
What are the last four digits?
Even when TWN is found, this must still be sent.
What is the VOI link?
This addendum applies when a surety bond is purchased.
What is the Surety Bond Addendum?
All application-related communication must occur in this system.
What is the CRM?
This checklist color indicates a rejected step.
What is red?
All applicant files must be uploaded to this tab.
What is the Documents / Attachments tab?
If a bank cannot be connected, what must happen?
What are paystubs and/or bank statements)?
This must be reviewed three separate times before execution
What is lease accuracy?