VERIFICATION
How do we verify joint owner for 1st level?
full name, dob, FULL SSN, mmn
what do we do when we receive DO6994 referral code
verify level 1, search Atlas for FPF, decline application if applicable. adv will receive written communication within 5-7bds
how do you add joint owner?
1. can add on mobile app/ online log in
2. can fill out joint application form
OFAC REFERRAL
ADV APPLICANT THEY WILL RECEIVE WRITTEN COMMUNICATION WITHIN 5-7BDS.
If applicant entered wrong email and they need the notary form where do they need to go?
go to discoverbank.com
click help and resources, forms and docs
notary id ver form is under other forms section
When do we use Orion? how old cc has to be in order for us to use cc for verification?
When there's no xid (Checking or mm) available in atlas, we proceed with xid in orion. Credit Card account must be 30days old.
referral code OFAC what do we need to do after verifications.
sent email to OFAC Compliance, include
app ID, ssn and full name.
advise applicant they will receive written communication within 5-7bds
how do you find joint application ?
Check Atlas for active profile, grab CIF
search application by CIF in Almanac
Not able to verify for primary owner application for 2nd level what do we do?
advise applicant to complete notary ID verification form within 21 days from the day they applied.
*Advise to call back in 2 BD
which email do we send for notary form?
click the follow up button and click additional info needed in almanac
True or False
applicant can callback within 48hrs to check back on their docs
False
we will need to advise it takes 2bds once docs are submitted back to us.
Cip verification referral what do we do? explain the full procedure process
search in Innovis or Accurint if 3/4 valid notate in alamanc and pass application.
if no info in innvois or accurint request docs front and back ID/DL with ssn card
what can we use for joint owner as 2nd level?
1. Innovis otp or Accurint standalone otp
3. docs front and back ID/DL with ssn card 3/4 valid
CIP EXCEPTION
Advise applicant to provide documentation verifying their physical U.S. address within 21 days from the day they applied.
What are the 2 docs we needed for fraud medium
1. SSA 89 form
2. SSN card
When can we use notary form for 2nd level in applications ?
Once shu approves the notary and notated in atlas. Notary form is good for 90days from the date that's dated on the notary form.
fraud medium
talk off to give applicant choice to reapply or to upload ssa89 form with ssn card and front and back ID/DL within 21 days from the day they applied
how long does joint application stay in our system?
30days, application will expire.
docs submitted back for notary form
Advise applicant they will receive written communication within 5-7bds,
sent email to SHU include.
Subject: Notary
Body:
Applciation ID, Webtop DLN and Full Name
True or False
An applicant can use an Online Notary Officer to notarize their form.
False
Applicant can only complete with an in person notary officer. Can not use notary officer thats online.
when pass 1st level, no xid available, no otp available. phone# change in last 90days.
DEDUP
2nd level applicant Transfer call to ACQ, so they can update profile in Atlas.
Do joint owner have to be on the line when we verify joint application?
Yes
FRAUD MEDIUM with CIP VERIFICATION. no info in Innovis or Accurint
Advise applicant they can reapply with correct info or they can submit ssa89 form with uploading ssn, front and back of DL/ID.
They have 21 days from the day the applied to submit the docs. Once submitted advise can callback in 2bds to check up on the docs and application.
How long are SHU approved Notary's good for?
90 days