Show:
Apps
Troubleshooting
Data
Email, Texting, Etc.
Operating Systems
100
It is the most frequently used app in the world.
What is Google Maps?
100
According to Apple, what is the first thing to do when starting to troubleshoot an iOS App?
What is update the device to the latest version of iOS?
100
This allows you to view, edit, and create Word, Excel, and PowerPoint files all on your BlackBerry device.
What is Blackberry Docs to Go?
100
It is Blackberry's instance messenger service.
What is Blackberry Messenger (BBM)?
100
OneDrive
What is Windows Phone?
200
It is the most downloaded app in the world.
What is Facebook?
200
Performing a master reset of an iOS device which has had the Activation Lock feature enabled requires the user to enter this first.
What is Apple ID (and password)?
200
Location services for iOS Maps is found on what submenu in the settings?
What is Privacy > Location Services?
200
This is what Android calls its default email application.
What is Email?
200
Notification Center
What is iOS?
300
This is the new software that was rolled out with BB10. It enables BB users to create seemingly professional movies in just a few simple steps.
What is Story Maker?
300
Technicians can use this software to access customers' laptops and devices.
What is LogMeIn?
300
This free third-party cloud service is available on all major mobile operating systems, as well as Windows and OS X.
What is Dropbox?
300
This is the menu sequence on an iPhone which allows you to turn on the VoiceOver feature.
What is Settings > General > Accessibility?
300
Skype
What is Windows?
400
Of French, Cantonese, Spanish, or Protuguese, it is the language that Siri does NOT support.
What is Portuguese?
400
A customer can't download an app on a device. What are two good probing questions to verify about the customer and their device?
What is 1) Do they have an account with the distribution site (app store, play store, etc), 2) Have they successfully downloaded and installed apps on this device? (other answers may also be appropriate)
400
This Google service allows you to remotely erase your data, as well as locate your phone.
What is Android Device Manager?
400
When a customer wants your help setting up an Outlook account on a phone, what kind of clarification do you need before you can proceed?
What is the account type (is it outlook.com, or an email account that they check via the outlook program)?
400
Passbook
What is iOS?
500
Apple Store gift cards are available in denominations from US $25 to this amount.
What is $2000?
500
Of restart the device, uninstall and reinstall the app, check the network connection, update the device software; which step isn't recommended when troubleshooting applications?
What is none of the above?
500
This is BlackBerry's comprehensive multi-OS device, security, and app management service.
What is Blackberry Enterprise Service?
500
It is the world's most popular email client (think about it!).
What is Apple iPhone's Mail app?
500
People Hub
What is Windows Phone?