Step of a Sale
Service Approach Method
Greetings Approach method
Merchandise Approach
100
What is the first step of a successful sale?
Approaching the Customer
100
What should the salesperson always asks the customer?
If they needed assistance
100
What does the Salesperson first do in this method ?
They greet the customer into the store
100
What is the first step to the Merchandise Approach?
The Salesperson makes a comment or answers questions about a product
200
What step would this picture represent:
Presenting the Product
200
What type of customer should the salesperson approach?
A hurried customer
200
What type of customer would a salesperson approach for this method ?
A customer that is just looking around
200
What type of questions would a sales person ask?
Questions that would inflict the customers show of interest
300
What step would this picture represent:
Closing the sale
300
What is the goal of the salesperson while using this method?
to convince customers to keep coming
300
What lets the customer know that the salesperson is available for questions?
They welcome the customer to the store
300
When does the salesperson approach the customer?
If the customer stops to look at a very certain/specific item