SSA Calls
How many times can a client potentially appeal a claim?
2
When reaching out to the supervisor group chat for help, what must you include in the details?
Intake ID #
Surgery on major weight bearing joint - with cane/walker or wheelchair
Surgery on (joint and side of body) =
Left knee surgery
The question "Does Missie Testlead intend to apply for Supplemental Security Income?" should be answered yes or no for a title 16 claim?
Yes
If a client is currently working, what date do we put down as their end date?
Today's date
When working through an appeal, what two documents should you pull up to help you?
Accessing an Appeal doc
Filing Appeals Slideshow
What two programs do I need to submit a time off request?
Work Force Management
ADP
Cancer - recent diagnosis - will begin treatment within next 90 days
Cancer (stage and type)
What are 3 examples of a medical device you can add to the medications tab?
patches, defibrillator, pacemaker, CPAP, inhalers, hearing aids, nebulizers, medication ports, etc.
Why do we say "Dependents under 18" instead of "Biological children under age 18"?
We want to include step children, foster children, or adopted children
What are ODAR and OHO offices?
Offices assigned at the hearing level
What forms/tabs need to be filled out for a Title 16, DWB?
BA, ADR, SSI, DWB Paper App
Peripheral Neuropathy in one or more upper extremities - no prescribed medication
Migraines/Headaches - Migraines/Headaches - 2 or more episodes
Peripheral Neuropathy in (which hand)
Migraines (or) Headaches - 2 or more episodes per week
What are the only times we will add a doctor/facility that they have not visited 3 or more times within the last 2 years?
If that doctor ordered a test or prescribed a medication
What is Spouses income earned, unearned, and social security payments?
Unearned = income not acquired through work
Social security payments = disability or retirement
What is an example for a DLI?
March 31st, June 30th, September 30th, December 31st
If a client is married, can they receive DWB benefits from a former spouse?
Yes, as long as they meet the 3 criteria
Stroke - worked a year or more after stroke
AIDS/HIV
Stroke (must ask frequency) - 2 in the last 6 months
AIDS (or) HIV
Erica lives in Minneapolis, MN. She was born in Germany but is now a citizen. What type of citizenship does she have?
Naturalized Citizenship
What do I do if I don't finish filling out the CC with my client?
Hit the pause & return button
For SSA calls, If we already have an AOD for the client, do we still need to ask SSA for the AOD?
Yes!
What do on the CC if a client has no work history in the last 15 years
We take down the last job they did have
Hernia Mesh - with revision
Nerve damage
Hernia mesh - with revision
Nerve damage - (part of body)
The following question is always a yes or no: "Has the applicant previously been denied for SS benefits or SSI in the last 60 days?"
No - we do not ask
How do we handle overlapping dates on the CC?
They must be at least 1 day apart. Identify the primary job and adjust the dates on the secondary job