CLOVER: Check Acceptance App - Set Up and Install - 240805202421627
Why is the Clover Check Acceptance app permitted for use by healthcare merchants on the Healthcare plan?
It has restricted permissions to only read employee, payment, and merchant data.
Within how many days of the original transaction date do Electronic Check Accepted (ECA) checks qualify for electronic refunds?
90 days
On which specific Clover service plans is the Happy Hour application available?
Counter Service Restaurant and Restaurant Growth
Which of the following newer Clover service plans is completely blocked from using the Multi-Location feature?
Starter
For how many of the most recent months can a merchant directly access their orders, payments, and reporting data from the Clover Dashboard, devices, and Clover Go app?
36 months
Which of the following user roles are exclusively allowed to access and set up the Clover Check Acceptance application?
Admin or Owner roles
Which internal application on the Clover device must a merchant open to initiate a check refund?
Transactions app
In which pair of Clover hardware apps will Happy Hour discounts automatically apply when a staff member adds an eligible item?
Register and Dining apps
What action must Clover Support take if a merchant requests to add or remove a physical location from their existing corporate hierarchy?
Connect them to an Account Specialist or refer them to their ISO
What action must a Tier 1 agent take if a merchant requests historical transaction data that is older than 36 months?
Escalate the request to Tier 2 using the proper template
What hardware capability must a Clover device have or connect to when utilizing Check Acceptance?
A built-in or connected printer to provide the Check Acceptance Agreement.
What specific application or processor option must the merchant select during the on-device workflow to route the refund?
TeleCheck
Which customer transaction channel is explicitly not supported for Happy Hour discounts?
Online ordering
When an owner logs into their Clover Dashboard at the Chain or Corporate level, what information is displayed on their home screen?
A summary of sales at each location
Which specific report appears first by default when a user navigates to the Reporting section on the Clover Dashboard?
Sales Overview.
What are the specific processing rates and fees for utilizing Check Acceptance In Person and By Mail/Drop Box transactions?
1.5% and a $0.20 transaction fee
What alternative refund methods must a merchant utilize if they are attempting to issue a refund on a check transaction that is older than 90 days?
Refund cash or store credit
What occurs if a merchant configures an "Amount" discount type that is higher than the actual cost of the item itself?
The item will be free
How can a merchant identify an unavailable menu option when viewing settings pages above the individual location level?
The option has a lock icon next to it
What visual elements does the Trends view utilize to highlight daily earnings and help merchants track sales changes over time?
Graphs and charts
Which specific external scanning device is noted as being NOT compatible with Clover devices?
MagTek MiniMICR check reader.
What error message is displayed if the merchant attempts to input a refund amount that exceeds the original purchase total?
Refund cannot be processed by Check Acceptance. Full or partial amount is greater than the original sale amount.
What is the correct on-screen icon path to begin setting up a brand-new happy hour offer after opening the application?
Select Add (green circle with a plus sign)
What automatically happens to the previous owner's profile role if the Corporate level owner email is changed?
They are assigned as an Admin role and still keep multi-location access
What specific information is displayed when a merchant switches their dashboard reporting view to the Full Report?
Sales data in tables with detailed information about sales, tender types, and card types