Frontdoor
What do I use to gain access to a customer environment?
What is Dart?
What is the new UI called within all Apptio products?
What is Apex?
Where can employees go to file a ticket for outlook issues?
What is Cherwell?
What resource should a customer use if their system goes down?
What is Support Portal?
Which product is best for a budget and forecast use case?
What is ITP or ITFMF
Where can I find product documentation?
What is the question mark?
What are the 4 new product SKUs that Apptio launched on 4/1/2021?
What is ApptioOne, ApptioOne Plus, Cloudability, and Planability?
What internal application(s) can employees use to find usage statistics on their customers?
What is Amplitude or Splunk?
Where can a customer find release notes for their product?
What is Help Center or Apptio Community?
Which product can I use to compare my IT spend over time to peer organizations?
What is Benchmarking?
How do I find my customers version?
What is the gear wheel/about button?
Where are the 5 centers of excellence for Apptio?
What is ce-tools or directly in the customers CT environment?
What resource should a customer use if they are looking for configuration help?
What is the Help Center?
Which product delivers reports summarizing the quantity, unit price, and cost of the services consumed by the business?
What is Bill of IT?
Where do I go to unhide an application in a customer environment?
What is Environment Access?
What are the 3 places you can go to get information when you have questions about our products?
What is InfoHub, Community, and Help Center?
What is Platform Health Check or Splunk?
What resource should a customer use for questions on adding additional products?
What is the AM?
What Cloud Service Providers are able to be brought into Cloudability?
What is AWS, Azure and GCP?
What is the email alias you can use if you have issues with FrontDoor?
What is Frontdoor Admins?
Where did Sunny get his undergraduate degree?
What is Coastal Carolina University?
What tool can CSMs/CSAs use to track their notes, CS Sentiment, and CSPs?
What is Gainsight?
Who is the main point of contact for a customer? This person acts like a quarterback within Apptio.
Who is the CSM?
What 4 products are new to the Apptio portfolio in 2021?
What are TargetProcess, Cloudability SaaS, Cloudability Shift, and ApptioOne Demand?