State Program Specifics
I am a vendor, from OK, calling in for information, you give me this contact information.
What is vendor-ok@acumen2.net?
You can see the reason for a punch being "Rejected" here.
What is Business Rules in punch details?
CSR First Name Last Initial submitting Form section needs to have this person listed.
Who is the CSR submitting the ticket?
Ashley Dodd started with Acumen on this month and year.
October 2025
EE would like a copy of their pay stub mailed to them, you would submit this.
What is Check Reprint Issuetrak template?
For GA, if an EE works less than 3 hours, they will use this service code.
What is CLB?
True/False
I have DCI master access, I can unlock only my Employees profiles.
False
DCI master access can unlock any DCI profile
When creating a ZD ticket, your macro must start with this.
What is CS?
EE calls in about blank boxes on their W2, you go here to find out why.
What is the W2 Field Service Script in wiki?
Caller would like a form mailed to them, you submit this.
What is CS 24/7 Issuetrak template?
For GA, if an EE works more than 3 hours, they will use this service code.
What is CLE?
You can always find the Employers name here.
What is the Cost center?
When opening a ticket (not NJ), this is the first thing you must do.
What is change the Brand?
Acumen was founded in this year
What is 1995?
All new updates/information is posted here.
What is CS Must Reads in One note and CS Must Reads chat?
GA budgets, that are not respite, are listed this way.
What is dollars?
ONLY this person can reject punches in DCI.
What is the ER/CLT?
You must add this at the end of your Zendesk note.
What is your first name and last intial?
Lisa McGuire's lead is this person.
Who is Ginger Joy?
I would like to change my payments to a pay card. I need to fill out this.
What is a pay selection form?
An AL SAIL counselor calls in, you verify them doing by asking for this.
What is the CLT's DOB and address?
You can find the Agents name here.
What is Custom fields?
We use Zendesk for these state programs.
What are TX Vets, Hi Kaiser, NJ and AL ADMH?
True/False
The tax department processes updated W4s.
FALSE
The tax department does not process forms. This falls on the Agent/Enrollment
EE would like to be set up on direct deposit, they need this.
What is a pay selection form
AND
voided check or bank letter