People
How many seasonal ambassadors were extended and for how long?
5, 6 months
Did the volume increase or decrease from March to April?
Increased
What was the phone sales NPS for April?
88%
How many of the 97 appointments were outreach?
27
What percentage to goal did we achieve for April?
98%
Name one treasure Tuesday/ throwback Thursday topic
SharePoint Roundtables, W&W Limited Editions, Strategy, and Submission Process, Discovering BU25 Novelties; Mother’s Day Outreach P2, W&W NSO Strategy & Process, MyLearning Platform, Salesforce Key Functions & OCP Refresher, May Price Increase & Guidelines
What was the percentage of increase for inbound calls?
39%
80% represents what?
the NPS target
What does 15% represent?
percentage of business from appointments
$121,989 represents?
service revenue
Where was the workshop that Kristen, Evelina, Sam and Elizabeth attended?
Cartier Innovation Lab NY
How many chats did we receive for April?
2,471
what are Ambassadors are pleasant, knowledgeable, helpful, professional, friendly, efficient, courteous, excellent customer service
positive trends
What was the April revenue generated from occasions?
$95k
How many chat conversions? amount?
34; $145,110
Name one additional opportunity.
Cartier Innovation Lab Workshop, SharePoint Internal Team Partnerships (ongoing project), Cartier Libre Touchbase and Planning (for JC), Miami Vizcaya VTO for Earth Day
How many emails were sent out?
8,325
What percentage from last month did our information requests percentage increase?
14%
How many Mother's Day treatments did we send out?
130
What was April's AOV and Conversion rate?
$3,555; 7.72%
Name a Champions Training.
Fragrance: Cartier Fragrances April/May Novelties Train-the-Trainers,
Watch: Watches & Wonders 2024
What is the total number for all traffic categories ytd, FY25?
35,889
Name a negative trend?
Delay in order processing due to security measures
Speaking with multiple ambassadors for resolution
Lack of follow up
Lack of inventory availability
What is the appointment total business target?
20%
How many phone sales did we have in April?
556