FirstNet
CRU
Accessories/ Customer Connect/ AT&T Behaviors
DirecTV Stream
National Promotion
100
What are the 2 different watch models that our FN customers get for FREE with new Activation?
Apple watch series se
Samsung Galaxy watch 4
100
How much credit can a customer received on an BYOD w/Port in and how are credits being applied?
$100 Bill Credit
Credit is being apply over the course of 12 months / $8.33
100
What promotion gives you a free accessory?
Buy 2 get one FREE
100
In what package of DIRECTV Stream HBO Max is included ?
Premier Package
100
What is the amount credit for next up upgrade offer ?
$350 in bill credits
200
How long will a Subscriber Paid on new line of service receive up to $44.99 credit ?
6 Months
200
How many lines are required to summit request for an ACT credit & who you contact before you offer for approval?
5 Lines minimum
Business Rep
200
What is the accessories are on promotion currently? Name 2
JLab accessories 30% Off
20% Off Beats Studio Buds w/ Purchase of an iPhone
$100 off Galaxy Buds w/ Samsung Device
200
How much is the choice package?
89.99$
200
Which device is 2$ a month on the tiered offer with a new line or upgrade?
moto g stylus 5 g 1$
samsung A13 5g
300
What services are included on our $16.50 promo?
New line of service / Watch / 2GB Tablet
300
What are the requirements of the $100 Voice Activation Offer and how is the credit broken down?
New line on installments on unlimited plan
2.77$ x 36 months
300
What is the required minimum for accessories on installment and how many months is financing?
100$
12 Months
300
What are 3 requirements customers needs to sign up for DirecTV Stream?
1- Credit Card
2- Credit check for equipment lease
3- High speed internet
300
What is the signature offer that gives you 100$ port in credit?
Military discount
* Applied as a $10 monthly credit for 10 months per ported line activated
400
How much is the monthly service for FN Hotspot device?
$40
400
What is the Max lines you can Activate on a Sole Proprietorship on a new account?
10 Lines
400
Name AT&T signature moves?
Greet
Understand
Recommend
Confirm
Educate
Thank
400
How much does customer have to pay for Unlimited- DVR Cloud service ?
$10
400
What is the prepaid port in offer? Name at least 2 phones
Samsung A03 39.99$
SAMSUNG A13 54.99$
AT&T RADIANT MAX 5G 59.99$
MOTOROLA ONE 5G ACE 99$
Moto G Play 19.99$
Iphone SE 99.99$
Iphone 11 $199.99$
500
Why is important to check for affiliation codes before creating a FN account on Halo? Name 3.
1- Avoids eligibility verification because organization does that for them
2- Faster Process
3- Might qualify for Free Act Fee
500
What are some of the benefits of opening a business account? Name 3
1- Business device pricing & offers
2- Act Fee Waive
3- Signature Employee Benefits
4- Dedicated Support 24/7
500
Contact a lead in customer connect and deposition it.
if you contact a lead while at store you get full points
500
What are the add on packages to Direct TV stream?
Name 3 and the price
Movies extra pack 5$
Brazillian 30$
Korean 30$
Vietnamese 20$
Espanol 15$
Deportes 5$
starz 11$
Epix 6$
Showtime 11$
Cinemax 11$
HBO Max 15$
500
What are is the current lead promotion for tablets/watches/connected devices and how does it work?
Bogo Watches
200$ off apple watches
430$ off Samsung watches
50% off chromebook