Regulations
How often does Medline conduct safety training?
Annually
Who is Medline's compliance officer?
Erik Johanson, VP & Chief Compliance Officer
What is ACHC?
Accreditation Commission for Health Care
Is our facility open to the public?
Yes - during posted hours
How does a walk-in customer place an order?
Customers are taken to an area where they can speak confidentially and assisted to call Medline customer service at 866-356-4997 to place their order
Where does Medline store patient files/records?
Patient records/files are not kept at the distribution centers. All files are kept at the corporate office.
Who is the designated overall leader of the organization?
Jim Boyle, CEO
What type of information would be reported to the compliance department or hotline?
Anything that is in violation of ACHC Standards, CMS Supplier Standards, Fraud, Waste & Abuse Laws, Privacy Laws
Does Medline provide rentals?
NO rentals are provided.
Where is inventory stored for patient orders?
Picking, packing, shipment areas.
What hazardous chemicals do you have onsite and where are the SDS for them?
SDS in supply closet or on The Source
Who oversees the QAPI program at Medline?
The Accreditation Governance Committee (AGC)
What must be monitored through the QAPI program?
client satisfaction
response timeliness to patient questions, problems and concerns
business practices that impact patient care such as delivery time
billing and coding error frequency
adverse events
Are fire extinguishers inspected? What is the proof?
Yes, tags on each extinguisher
How do you respond to a request for patient records?
Direct them to the corporate office at
844.265.6512
homecarecompliance@medline.com
What information does Medline provide to clients/patients concerning confidentiality of their personal health information?
Medline provides a privacy notice on the back of the packing slip in all orders that ship to a Medicare beneficiary's home (that are being billed to Medicare by Medline only)
Who is the temporary leader in the absence of the overall leader?
Jim Pigott, President and COO
What is the process for damaged, returned, dirty goods?
Items are to be sent back to the sending branch, where the team will issue credit for the items returned
Is Medline accredited by ACHC?
Yes, since 2009
How do you protect PHI?
DC Personnel can protect private health info by being aware and paying attention during the processes performed at the DC. Ensure the correct product is placed in the correct container with the correct packing slip/shipping information
Can you name some of the laws and regulations that Medline must follow?
HIPAA, OSHA, Fair Labor Standards Act, False Claims Act, Anti-kickback statute, Anti-Trust Laws
Who is Medline's COO
Steve Miller
What are the differences between handling dirty vs. contaminated equipment/products?
Dirty items are to be cleaned, contaminated items are to be disposed of through proper QC channels
Are you aware of CMS' Supplier Standards? How many are there?
Yes - 30 standards
How would you report information to Medline's compliance department?
Utilize the kiosks or computer labs at the facility, access EthicsPoint, or email homecarecompliance@medline.com to report a concern