Phone Calls
Artwork
Customer Questions
Decoration Methods
Bonus
100

What do you do if you miss someone's call? 

Call them back 

100

What is the next step after Jasmine tasks you that mockups for your order are ready? 

Review mockups THEN attach artwork approval request THEN send art approval request.

100

What is the cheapest t-shirt you offer? 

Gildan 5000

100

When do we charge a screen setup fee?

When it is a new screen print order. The design is new or the dimensions/colors have changed.

100

What is the gate code? 

2009

200

What is the first question you ask a client before creating an order? 

"How many do you need?"

200

How many colors can printed labels have 

1

200

What is our standard turnaround time?

2 Week Turnaround (that begins on the date the order is paid and approved)

200

How much is our digitizing fee?

$40.00 per design 

200

What are APS's 4 Core Values

Respect & Appreciation

Take Responsibility 

Teamwork

Hard Work 

300

What information is needed to create a customer in Printavo?

Name, Organization Name, Phone, Email 

300

What artwork files are accepted? 

PDF, AI, EPS, PSD, Vector File, or High Resolution

300

What are our minimums? SP min, EMB min, HT min

36 Units, 12 units, 10 units

300

What is the max # of colors that can be screen printed?

8

300

When is a customer tax exempt?

- tax exemption form/reseller letter

- shipping outside of nevada

400
What are the 3 methods available for clients to receive their order? 

Shipping (UPS/FedEx), Pickup, Local Delivery

400

What is our standard spacing?

2.5" from the bottom of the collar

400

What is the difference between heavyweight and lightweight tees? 

Heavyweight is a thicker fabric which is best for winter weather because it keeps you warm. Lightweight is thinner fabric which is great for breathability in the summer. 

400

What is the difference between heat transfer and screen print?

cmyk vs pantone

the feel vinyl vs slightly raised ink

the price 

400

What is Alive Print Shop's Origin Story 

- Started in Austin's parent's garage Only school orders.

- Now prints for Zoom, Lambo, Twitter, NFL etc.

500

What is Alive Print Shop's address?

 2350 W. Cheyenne Ave #100 North Las Vegas, NV 89032

500

How many days does client have to approve artwork?

3 days from payment/date mockups are sent in

500

When can a client -that's not Canary- get only 1 decorated unit?

They can't :p

500

Which decoration uses CMYK and which decoration method uses Pantones

CMYK - Heat Transfers

Pantone - Screenprint

500

What is Austin's Go To Starbucks Order? 

Water & Iced Coffee