Systems
What tools do you use for address verification ?
Google Maps and USPS
If a customer provides only the last 4 of their SSN they pass first level
False
If a customer did not pass first level for an app , what do we tell the customer ?
Advise you were unable to locate an app and to reapply
Whats the link'd article for working on a JO app ?
Joint Owner Maintenance Deposits/Retail Branch Procedure
What is the timeframe to receive a declined letter ?
7-10 BDS
What tools are needed for a W9 Discrepancy ?
Atlas and Almanac
If a customer submitted both a Savings and CBD app, we can work on the savings app first.
False , if a customer submits multiple apps and one of them is a CBD , we must work on the CBD app first .
Transfer to BFU app review
Does a JO have to be a US citizen or other US person?
Yes
What's the Link'd for requesting docs ?
CB Acceptable Required Documentation Job Aid
What are the systems needed for a Dedupe?
Atlas and Alamanac
If any referral reason is fraud , we transfer to bfu app review.
True
What does a Dedupe app mean ?
indicates an existing atlas profile with information that does not match
Who do we transfer to if there's an TMX DENY ULR LOCK ADD JOINT OWNER to unlock OAC ?
BFU
What's the link'd for working on an app ?
Application Fallout deposits/bfu/ retail branch procedure
What tools are needed for an OFAC referral ?
Atlas and Almanac
If a customer provides a shortened version of their name when verifying but they applied with their full name they still pass first level
False
If the hold time for BFU app review is 2+ mins , what's the call back number we provide to the customer ?
bfu pre & post booking 1-800-347-9101
Can a JO be removed ?
no, account must be closed a new account opened
How long does it take for an app to expire if no action is being taken on it ?
30 calendar days
What systems are needed for CIP and LEXIS NEXIS ID?
ATLAS, ALMANAC, INNOVIS AND RMS
we cancel dedupe apps
true
What information is needed to pass first level for an app?
first and last name
DOB
full SSN
MMN
After an OAC gets unlocked from having a TMX deny add jo , what do we do ?
Advise JO authorization form/docs and Add Priority Note that expires in 14 calendar Account owner will submit JO form and document(s)
When will the customer receive their welcome kit in the mail?
10 BD