Core Behaviors
Name the 4 AJT Core Behaviors.
Be Friendly
Be Driven
Be Humble
Be Willing
This is the designated cell phone area
Table/Charging Station in the office
What does my child need to bring for their first lesson?
If the child is not potty trained, a disposable swim diaper underneath a reusable swim diaper. If they are potty trained, just their swim suit and a towel. Goggles are optional but can sometimes help if the child is anxious about going underwater.
Affirm each other's ________ and protect each other's ________.
Strengths, weaknesses
The act of putting a child under the water
Submersion
POV: You see a DumDum wrapper on the ground in the lobby and you pick it up and throw it away.
Be Driven
The amount of notice required to request PTO
Can I get my child evaluated?
Your child is being evaluated every class, and when the instructor feels like they have mastered all of the skills they will get a second opinion by a master instructor or deck supervisor.
________ in public, ________ in private.
Praise, correct
How to correctly refer to a level 1/2
parent/tot class, parent/child class
You pause from your work to greet a coworker as they are coming in for their shift.
Be Friendly
Jewelry that is acceptable to wear in the pool.
silicone items and waterproof watches
How long will it take my child to learn how to swim?
We don't put a set number of lessons or length of time that it will take for your child to learn how to swim. Each child is different and comes into our program with different sets of skills.
This "golden rule" is also one of our core values.
Treat others the way you desire to be treated
How to refer to people who work here
WSI, Instructor, Coach, Front desk teammate, teammate, General manager, Aquatics coordinator
You stay after your shift to help assist a new teammate with closing duties.
Be Humble
Bottoms that are acceptable to wear to work (not while teaching)
Denim (no holes), khakis, capris, skirts/shorts (finger-tip length).
My child doesn't want to go underwater (first day)
The first submersion will be a partial submersion to the ear but then every submersion after that will be a full submersion. It's important that your child learns to be comfortable under the water as effective swimming takes place with the face down in the water.
Using teaching tools for things other than their intended purpose is an example of which core value?
Thinking outside of the box
What to say if you don't know the answer to a question
That's a good question. Let me find that out for you.
You actively seek feedback to help improve upon your performance.
Be Willing
Order of operations for calling out
1) Call your manager
2) If manager doesn't answer, call the school
3) Find your sub
4) Bring a doctor's note if manager says that absence is not excused
Why aren't new stars being added to my child's Aqua-Card every lesson?
The Aqua-Card is a mastery report, not a progress report. The progress is implied in-between the earning of the stars. Once your child has exhibited mastery of the skill on a consistent basis, they will then be awarded the star and they will move on to the next phase of that given skill.
A parent is raising their voice and getting increasingly frustrated. Instead of speaking over them, you should live out which core value?
Seek first to understand others before trying to be understood
instead of saying "I don't have the power to do that"
Let me find someone who can help you with that