Metrics We Measure
What is one of the most popular metrics for workforce measurement that indicates how often someone is able to fix an issue on the first try.
First Time Fix
What is an easier way to say: You cannot estimate the value of the contents of a bound, printed narrative from its exterior vesture?
You can’t judge a book by its cover
What is NLP?
Natural language processing is a subfield of linguistics, computer science, and artificial intelligence concerned with the interactions between computers and human language, in particular how to program computers to process and analyze large amounts of natural language data
Who is the VP of Marketing
Mairead Ridge
What is unstructured data?
Data that is usually not stored in a standardized way.
What metric measures the amount of money required to successfully close a service ticket?
CPS - Cost Per Success
What is another way to say: Pulchritude does not extend below the surface of the derma?
Beauty is only skin deep
What is NLG
Natural Language Generation - It is what produces natural language output.
Whois the Director of Customer Success? Either US or Israel.
Guy Ben-Ezer
or
Ofif Bazar
What is ABX?
Account based marketing
What metric measures the time it takes to resolve a customer issue?
MTTR - Mean Time to Resolution
What does: One may address a member of the Equidae family toward aqueous liquid, but one is incapable of compelling him to quaff mean?
You can lead a horse to water, but you can’t make him drink
What is NLU
Natural Language Understanding - a subtopic of natural-language processing in artificial intelligence that deals with machine reading comprehension - basically understanding what the text means
Who is the GM of Israel?
Uri Polishook
Business Intelligence systems
It is the gathering, analyzing, and compiling of data needed to identify trends and patterns, then make recommendations for business actions.
This metric measures every visit you have for an asset or customer, instead of only tracking time between failures.
MTBV – Mean Time Between Visits
How could you say: Failure to be present causes the vital organ to become more enamored - in a simpler way?
Absence makes the heart grow fonder.
What is a Company Lexicon
The individual language that a company uses internally.
Who is our VP of Growth?
Edwin Pahk
Knowledge Equity
Giving everyone the information that they need. (Vs giving everyone the same information)
What metric quantifies the average time between customer issues?
MTBF – Mean Time Between Failures
What is another way to say: It is not proper for mendicants to be indicatrous of preferences?
Beggars shouldn't be choosers.
How do we use natural language in our toolsets
Our NLP goes in and pulls together a company lexicon with the English language and begins to make correlations (Behavioral Insights) with the data.
Our NLG engine goes into the data and creates simple to understand paragraphs for folks to consume.
NLU - Understands what that data really means
Name one of our VC backers?
Qumra Capital
Insight Partners
World Trade
Angular Ventures
Lightspeed
System of Intelligence
A system (Aquant) that sits on top of data to turn data into intelligent and useful information.