Core Values
How many core values do we have?
7
What questions do we ask to figure out the correct level?
How old is the child?
Have they ever had any swim experience?
Do they swim with any flotation devices?
Are they comfortable in with water (touching ears, face)
How many times a week do we check brandbot?
7 days/ Everyday
$105
If someone is to put in their drop how many days in advance do they need to let us know?
30 days
Finish this statement "affirm each others strengths and ___ each others weakness"
Protect
If a parent says their child can float on their back and hold their breathe under water confidently what level would they be?
Level 4
What do we do in Brandbot when a parent is future enrolls?
Go into parent account- create a task for two weeks before the first of the month.
Who is allowed to put students into swim team?
Manager or The instructor can nominate someone, but the swim club leader makes final decision
What are some ways we try and save a drop?
Playdate, Stay connected, Future Enroll, changing days/time/instructors
Which core value? "Can you teach me how you did that?"
Extend Grace to those who are teachable
Child swims in a parent taught they are 2 years and 3 months, they have inconsistent boundaries but their aqua card is completely filled out would you try them in a level 3, before they turn 2 and a half?
No
When we call an inquiry for a second time and they say they want to speak to their spouse what is the process we do in Brandbot?
Mark as connected and go into the comment section and explain briefly what happened and initial and date it
What is a fast track and the cost?
Fast track is 8 classes booked through a two week period, $190
If a family decides they don't want to drop anymore what do you have to do in the system?
Make sure the tie is still open reenroll them resell reg fee and pass/plan take out drop notes.
Which core value " A family show up for class and they're not on the rolls"
Choose relationships over profits
If a parent calls and says their child can swim freestyle, backstroke, breast stroke, and can briefly tred water, but isn't positive. What level would you place them in?
Level 6
When we call a family due to NCNS we call and email them how do we email them?
Lave a VM- Go into brandbot- go into parent account- click email button- choose tab with NCNS- Edit to accommodate with family and senf
What comes in our Otter Club Package
Free Open Swim, Swag Bag, Double referral credits, Entry to all family events plus a swim buddy, 20% off the retail, One private adult lesson
Ways you can save a drop?
Already invested time and money, regression, Times aren't working out we can fix them, the weather we have a heated pool and blow dryers.
Finish this core value "Seek first to try to understand others, _________________"
Before trying to be understood
What does a kid have to know before going from level 8 to swim club?
Flip turns front back
Open Turns for breast stroke and butterfly
Proficient in all strokes consistently
What do we do when a parent says they are no longer interested?
We would put it in the comments from the task and go into the account and deleted it from the tasks
Fill out SNAP form, try them in an eval to see if they can do GL,PL, or SPL, $225
If somebody is upset with child's progression what can we do?
Playdates (check account), fast track, different instructor, swim multiple days a week instead of one.