General Info
Bank confirms = banks
Solicitor confirms = lawfirms
AR confirms = ???
Customers / Debtors
Give a scenario where you need to immediately flag it with SH
Incorrect number
File name for signed copies
WR#GControl#_#ofpages_Doms
What is included in the final deliverable for AR?
- Confirms received
- Verification form
Where do you upload responses received?
Aura file
Which method in AVT should you put Y to if you were validating postal address on third party website?
Method 2
What are 2 methods of sending confirmations and who is responsible in sending them?
Post (SH) & Email (SDC)
What is the interval of follow ups for AR confirms?
2 days
(True/False)
AR confirmations are to be documented in Aura
False
Which method in AVT should you put Y to if you were able to validate via call?
Method 1
In terms of sending out confirmations, what is the difference of AR with Bank confirmations?
Bank - before YE
AR - after YE
What are trying to confirm during verification? Give 3
- If email address is valid
- If the person is authorised to sign off & complete the confirmation
- The balance
- If there are changes
List the three standard info needed in order for us to proceed with the call validation
Debtor
Contact numbers
Email address
What note numbers in AVT would require SH's further advise/confirmation?
Note 3-5
Give 3 contacts that should be copied in the email when sending out
SH Contact, ET Contact, Client contact
Give 3 items you need to log for review with your QC
- AVT
- Letters
- Signed copies matched with the PCS template
- Verification forms
If the ET provided the debtors listing today at 9am, when is the latest that we can deliver the AVT?
Tomorrow at 9am
When calling the customers, what team would you look for to confirm the details we need?
Accounts Payable Team
2 files needed to generate letters?
AR Listing & Customer Details
Where do you locate the responses?
CCT