Its all about the process
What will you do if the customer doesnt want the call to be recorded
Cannot proceed with the process
What are the types of VOB
3WC
DL
Autobank
Silent VOB
Blank is a short term loan intended to cover expenses until the next pay date
Installment loan
It is a mandatory process for you to provide it to your customer to make that he/she is aware that the call is recorded
VRD
Who is the first President of the Phils
Aguinaldo
What will you if Employment information didn't match to the one on file
Confirm and Update the system
Basic Qualification to apply for a loan online
1 Job or regular source of income
2. Valid bank account in good standing
3 Valid email and Phone #
At least 21 years old
Blank is a Dept not associated with ARB but has the access to view the customers activity
DAP
Part of the call flow that gives you the signal to provide info to the customer
Authentication
How will you get the area of a rectangle?
L x W
Can you provide me the filtering questions?
1 Are you getting paid via DD Cash or PC?
Are those DD deposited to your checking account
2. Do you encash the PC or directly deposited to you checking account
Why pending leads important
•Potential loans.
•Customers are waiting for help.
•Other companies might take the leads.
•They were purchased by the portfolio.
Blank is a status that an ADA can work or process
Agent Review
What are the Military Questions?
1. Are you a member of the armed forces who is serving on an active duty?
2. Are you a dependent member of the armed forces who is serving on an active duty?
What is the title of the concert of Eminem and Rihanna
The Monster Tour
A result wherein the application needs to be separated from the pending ones
TBW
What are the portfolios that ARB has including the new one
ELL
FL
WSL
RNL
Blank is a US regulatory requirement where institutions are required to verify identity of individuals wishing to conduct financial transactions
CIP
Part of the call that set as the last Step of the process
Send to Pre- UW
Who portrayed the role of Storm in X-Men
Haley Berry
If ADA failed to Authenticate the app what will you do?
Advise the customer to re apply online with the correct info
What are the 6 Portfolios process
Applicant must submit an application online
Customer will read the terms and condition
Application will be reviewed by ADA
ADA will call the customer to do VOB VOE and Pers Info
Once approved funds will be deposited to the customer acct
Customer will start paying the loan
Blank is the Process of Verifying the information until an ADA was able to finish the loan and have the application approve by the Pre-Underwriting Dept.
Origination Process
What are the compliance related process in the call flow that we discussed?
VRD
Authentication
Who is the CEO of ARb Call Facitilies
Stephen Piccioto