Show:
Shift Duties & Expectations
Clocking Out
Downtime Activities
Coverage Expectations
ARC Misc.
100
What is the list of duties to be completed at the opening and closing shifts of the Antelope Reception Center? Name at least five.
Take out ID Machine, Check Phone Messages, Get (at least) 3 Surfaces and iPads, Keurig Duties - Refill, Replenish, Restock, Check Emails & Updates for the Day, Retrieve Golf Carts, Open/Close the Camelback Showroom, Check Tables, Chairs, Coffee Stand etc., Restock Basket of Sunglasses, Microphones an Headsets for Tours,
100
How do you handle scheduling and clocking out for lunch, versus clocking out completely.
Explanation of Clock IN/OUT vs. Meal IN/OUT.
100
What area needs to be stocked and checked throughout the your shift? List several of these items.
Coffee Bar, Waters, Canned Drinks, Coffee Essentials, Napkins, Snacks, Water Jugs, Java Jackets, Stir Sticks, Sugar etc.
100
Where is the paper that needs to be filled out located?
In the white binder, on top of the cubbies.
100
What are the golf carts to be used for?
Tours, taking students to Kaibab, executive use.
200
Name three responsibilities of a Junior Enrollment Counselor?
Meet with Perspective Families, Check and Input Campus Tour Emails/Request, ARC Daily Report
200
True of False, You are able to use "WorkDay" on the computers or surfaces at work.
FALSE
200
What are some extra downtime activity duties?
Clorox Wipes, Sweeping, Baseboards, Magic Easer, etc.
200
What is required amount of time to submit paper work before desired date?
336 Hours, 14 Days, Two Weeks.
200
At what point is it ok to be on cell phones and laptops?
In the late hours of the day if there are not any families in the ARC or meetings in the Club.
300
List the Process a Front Desk Representative goes through for a family coming in for a tour. + What if not in CRM?
Welcome Guest, Ask Name, Check MRM for Appointment or Tour, Check "Arrive" for Reservation Type, Change Color of Appointment, Ask to Sit and Reach out either Rep or Notify Tour Guide
300
Is it important to selecting the correct option in clocking out? Why?
(Explanation)
300
What are three spaces that constantly need organizing and cleaning?
Panty Closet, and Hobbit Closet, and Coffee Station
300
If your time off request is not approved, what additional action should you take?
Find another student work to cover your shift. That individual is able to work no more than 25 hours if covering another shift.
300
What is the process for taking tour requests over the phone?
First send the family to gcu.edu/tour. If they are not able to do so or want a tour within three days, take their information over the phone on a tour request form. After receiving all the necessary information, give to a Jr. EC.
400
At 10:50 am, on January 23rd, what should a tour guide do.
Check in at the Front Desk for any tours for families with scheduled tours.
400
What do you put on the Biometric Reader in order to successfully clock in and out?
Your finger.
400
Where can you find the information and papers needed to make packets for Reps. + What does this packet include?
Hobbit Closet, packet fillers.
400
If you're feeling sick and you have a shift within the next 24 hours, what are the steps you take?
1. Reach out to other student workers to find a possible cover for your shift. 2. Communicate via Phone, Text to relay possible coverage and or unable to find one. No Shows and No Contact will result in an (offense).
500
What does "Service" mean? + Provide examples and act out each definition.
Smile, Eye Contact & Body Language, Respect and Welcome, Value the Experience, Initiate Guest Contact, Create Service Solutions, End with a Thank You!
500
What do you do when WorkDay notifies you of an Unmatched check out/in.
Fill out a "Time Sheet" form found in the White Binder.
500
What are the most important downtime activities that need to be completed.
(explanation)
500
If you are switching a shift with another student worker, what should you do?
File paper work "Switch Shift Form" and submit it in the White Binder, and NOTIFY Trish Clark.