Policy Services
What was the first of the biggest challenges mentioned?
It is very busy at certain times of the year and slower at other times.
Which of the following teams does DMV work closely with?
UM/UIM or Auto-Rating
Who was interviewed for Client Notifications?
Chris Pahl & Carolyn Holm
The is the business unit that focusing in approriate tracking and response coordination
Consumer Complaints
Who was interviewed for Digital Operations?
Amber Vogel
What did Michelle mention as a reason for career advancement?
Quality assurance
How many members are on the DMV team?
7 / Seven
What is the systems used by the team to generate notices?
Oden Policy Terminator
How many members are there in consumer complants?
5 / Five
According to Amber, what does OCR stands for?
Optical Character Recognition
What did Michelle mention as an improvement from the past year?
Relationship from across the offices has improved.
True or False. One of the challenges faced by the DMV team was when the state of New York modernized their system with no communication to all insurance companies
False
What is the first success story shared by Chris Pahl during the interview?
Import process improved.
True of False: Powerapps help in distributing complaints and for the responsible bureau.
True
How many members does the team have?
4 / Four
What 4 areas are the Policy Services connected with? Give at least 3.
Crits, Healthcare, Retail Excess, & Foreign Pak
True or False. Some insureds can communicate directly to the DMV team
True
Name the Offshore/GSO team lead managing the Client Notifications
Micai Ragasa/Alfon
The person responsible for spearheading the power apps projects
Nick Sanford
Any Business units or teams looking for process improvements.
Who is the GSO Team Lead for Policy Services?
Michelle Villaruel
Give at least 2 of DMV Team's goals for 2021
1) Maintain an SLA average of 70% and abov
2) Maintain an SLA average of 95% and above for filings and recordings
3) Complete migrations from IVANS to CV-ALIR
What is the team's SLA Percentage goal, and what is their actual scores so far?
Target is 98%, Actual is 100%
Consumer Complaints received in 4 departments such as; (Give all 4)
State Bureaus
Legal Department
Business Units
Compliance Dept
Amber mentioned that the Digital Operations will the one of the key components in the 3 Es of Arch Advantage. What are the 3 E's?
Efficiency, Engagement and Expansion